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IT Help Desk

Idexcel
Kokomo, IN Contractor
POSTED ON 3/29/2025 CLOSED ON 4/27/2025

What are the responsibilities and job description for the IT Help Desk position at Idexcel?

Job Title: Tech support/ IT Helpdesk

Location: Kokomo, Indiana (Oniste)

Duration: 06 Months


[Primary responsibilities]

Serving as initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment

Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system

Following up on any outstanding issues with customers regarding status and closure of incidents/requests

Troubleshooting and resolve hardware, software and network problems

Document procedures, FAQs, and inventory of assets

Able to Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions.

Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT

Provide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfaction

Build trust and good relationship with customer and act as a bridge between customer and consulting group for new business opportunities

Company Security program administrator

Company VPN administrator

Company IT policy and application form creation

VIP support, Business travelers support

IT server room cleanup and follow up all kind of issue in IT room

Network issue checkup and cooperation with Network team

File server issue checkup and cooperation with Server team

PC and laptop repair and software issue solving skill

Security application management

Windows and printer issue solving skill

Server and Network basic knowledge


[Requirements]

Bachelor’s degree preferred with at least 0 or 1 years of Corporate Tech Support experience,

Must be willing to travel up to 5 % of time

8am – 5pm working hour

Sometime, Need to work at night and Saturday and Sunday If it is required

Strong working knowledge of core applications including Windows 7/10/11, Microsoft Office, Imaging Software, SCCM and Active Directory

Excellent problem-solving, communication and interpersonal skills

Ability to prioritize and organize work to meet defined SLA's

Android mobile in corporation experience is a plus

Strong understanding of server or network basic skills

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