Care Advocate (remote)

WHO WE ARE

The Hallmark Care Team works hard to provide effortless, affirming care enabling our consumer and customer to be there and put more care in the world. Our goal is to assist the consumer/customer and address their needs or concerns. We believe that we are the front line of the brand and have a great responsibility to keep everyone engaged with Hallmark Global an all of our wonderful products and services.

WHAT YOUR ROLE ENTAILS AND HOW YOU'LL CONTRIBUTE 

As a Care Advocate, you will be responsible for handling calls, chats, and emails while providing exceptional customer service by addressing consumer inquiries and resolving any issues or concerns they may have. This involves actively listening to their needs, providing accurate information, and ensuring a positive customer experience. This role requires availability for Saturday and Sunday shifts as a part of the weekly schedule. In terms of the impact on Hallmark's business, you will play a crucial part in maintaining strong relationships with our consumers. By effectively managing occasional projects and providing excellent customer service, you will contribute to the overall success and growth of Hallmark's business.

BASIC QUALIFICATIONS

• At least 1 year of retail, wholesale sales or previous customer service experience
• HS diploma, GED or equivalent
• Experience with PC navigation and Microsoft Office programs (Outlook, Word, Excel, Teams & PowerPoint)
• Adaptable to a flexible work schedule and able to work an 8:30am – 5:00pm PST shift, some holidays, weekends, overtime as needed & some corporate holidays
• Reliable internet connection

PREFERRED QUALIFICATIONS

• Experience in navigating multiple data entry systems and applications, as well as working with dual monitors
• Proficient in solving complex problems
• Intellectually curious and self-motivated; experienced in dealing with complex concepts and situations
• Excellent verbal and written communication skills; clear and concise
• Multitasking skills in a fast-paced and dynamic work environment
• Demonstrated ability to meet assigned objectives
• Strong interpersonal, analytical and decision-making skills needed to resolve consumer complaints
• Fast learner

ADDITIONAL DETAILS

• The salary range for this job is between $19.50 and $21/hour. Salary will take into consideration several factors including location.
• Work schedules are based on Hallmark eCare Hours of operation which are 8:30am - 5:00pm Pacific Standard Time.
• This role includes Saturday and Sunday as a part of the regular weekly schedule.

Now’s your chance to embrace a future with Hallmark—just follow the instructions below to apply. 

You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF.  

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. 

Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks. 

Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please. 

HALLMARK – Because Connecting With Each Other Has Never Been More Important 

For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That’s why millions of people all over the world connect with the Hallmark brand. It has always been a mission so much bigger than any one of us who work here.

Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark’s second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look like! 

When you join Hallmark, we will go out of our way to make you feel like part of the team. In the day-to-day, we’ll make the best use of the skills and talents you already have. We’ll also give you leadership opportunities and show you multiple potential pathways to future success. 

Our culture of care for our consumers and for one another shows in the way we embrace different backgrounds, identities, and working styles, deliberately seeking out ways to be more inclusive both internally among our work groups and externally through the things we make and sell to our retail partners and consumers. We believe that a broadly inclusive, equitable approach is also our best path to future success. We’re seeking out those who can bring a fresh perspective to our business and would love your input as someone new to our team! We can only change and grow when we intentionally include new perspectives–like yours. 

Salary : $20 - $21