What are the responsibilities and job description for the Salesforce and ServiceNow Administrator position at Halma plc?
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Key Responsibilities
Salesforce Administration
Configure and manage Salesforce applications, including custom objects, workflows, validation rules, and reports.
Maintain user roles, profiles, security settings, and access permissions.
Perform data management tasks, including data imports, exports, and data quality monitoring.
Develop and implement strategies for system optimization and performance improvements.
Provide technical support and training to Salesforce users and troubleshoot any issues that arise.
Collaborate with stakeholders to gather requirements and implement new features and enhancements.
Stay current with Salesforce updates, best practices, and industry trends.
ServiceNow Administration
Configure and maintain the ServiceNow platform, including workflows, UI policies, business rules, and catalog items.
Manage user accounts, roles, groups, and permissions within ServiceNow.
Monitor system performance and troubleshoot issues with the ServiceNow platform.
Collaborate with IT teams to integrate ServiceNow with other systems and applications.
Develop and maintain documentation for system configurations, processes, and procedures.
Provide technical support and training to ServiceNow users and resolve any incidents or problems.
Stay current with ServiceNow updates, best practices, and industry trends.
Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field.
3 years of experience in Salesforce administration and configuration.
5 years of experience in ServiceNow administration and configuration.
Salesforce Administrator certification is highly preferred.
ServiceNow Administrator certification is highly preferred.
Strong understanding of Salesforce and ServiceNow architecture, functionalities, and best practices.
Proficiency in data management, reporting, and analytics within Salesforce and ServiceNow.
Excellent problem-solving skills and the ability to troubleshoot technical issues.
Strong communication skills, with the ability to work effectively with both technical and non-technical stakeholders.
Ability to work independently and as part of a team in a fast-paced environment.
Detail-oriented with a focus on delivering high-quality work.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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