Customer Service Representative

Haltec is seeking a Customer Service Representative to join the team! Haltec is the leading inflation solutions specialist for a broad line of tire valves and inflation equipment. Haltec markets worldwide offering design engineering, quality products, and the finest service available. Haltec Corporation got its beginning by pioneering underground mining innovations, driving the industry away from railways to rubber tires and specialty inflation components. Those foundational innovations have pedestaled and propelled Haltec as a premier designer, developer, producer, and manufacturer of inflation solutions today.

Below is a summary of the position descriptions and qualifications. The list below is a summary and should not be received as an exhaustive list and other items can and may be added per company discretion.

RESPONSIBLITIES:

The Customer Service Representative will be responsible for fulfilling the following tasks when required:

· Listen to customers’ concerns, issues, and questions

· Resolve customers’ concerns and answer customers’ questions to your best ability

· Maintain a positive attitude and calmly respond to customers’ complaints

· Open new customer accounts

· Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise

· Recommend possible products to meet the customers’ needs

· Refer issues and questions to managers if necessary

· Prepare product and customer reports by gathering data collected during customer interactions

Requirements:

The Customer Service Representative must have at a minimum of the following attributes:

· Must have excellent customer service skills

· Have great personable and attentive skills

· The ability to multitask, prioritize, and manage time effectively

· The ability to see the bigger picture and strategically plan how individual pieces fit together. Focus on the overarching goal and how each action contributes to it.

· Have the ability to stay organized with schedules, maintain client databases, process orders, and many other duties

· Strong communication skills

· Familiar with the software used to connect with customers and good active listening skills

· Customer orientation and ability to adapt/respond to different types of characters

· Must know the products offered in the company and have a good understanding of what each of the products are used for

Job Types: Full-time

Salary: Salary

Benefits:

401(k) -Retirement Plan

Dental Insurance

Health Insurance

Health Savings Account

Life Insurance

Paid Time Off

Vision Insurance

Schedule: 8-Hour Shift

Education:

· High School Diploma or Equivalent (Required)

· College Degree in Business Administration, Communications, or related fields (Preferred)

Experience:

· Customer Service Representative Experience (2 Years)

Work Location: In-Person

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Experience:

• Customer service: 2 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Leetonia, OH 44431 (Required)

Work Location: In person

Salary : $35,000 - $45,000