What are the responsibilities and job description for the Hardware & Desktop Support Analyst position at HAMPDEN-SYDNEY COLLEGE?
Job Details
Description
Hampden-Sydney College is accepting applications for a Hardware/Desktop Support Analyst. Reporting to the Manager of Client Services, the Hardware/Desktop Support Analyst supports the mission of the College by providing hardware and desktop technical support to students, faculty, staff, and campus community. Ensures the smooth operation of desktop systems and resolves hardware-related issues, contributing to a productive computing and learning environment at the College.
Duties
Provides hardware/software support to faculty, staff, students, and campus community. Diagnoses problems and provides repair services. Software support duties include current versions of Windows/MacOS/iOS/Android and productivity software packages (MS Office Suite, email clients, Web Browsers, etc.) on college owned and personal devices.
Is a Dell Certified Technician (training/certification provided) and provides warranty-based technical repair services.
Handles sensitive data and confidential information critical to the daily operation of the college.
Acting as an integral part of the Client Services team, deploys up-to-date systems, maintains inventory to identify necessary upgrades, assists the Helpdesk Coordinator with tier 1 support. Maintains up-to-date images for use on College-owned devices, performs new installations, and migrates data from existing systems being replaced.
Maintains hardware/software in campus classrooms and academic lab environments, both desktop and thin client resources.
Assists with the onboarding of incoming students, including initial email access and technical support.
Performs basic Wi-Fi and Network troubleshooting on devices.
Performs both onsite support and remote support via phone and remote access.
Organizes the techroom and storage areas for the efficiency of departmental use.
Trains student technicians in basic troubleshooting, hardware/software installation, and repair.
Assists A/V Support Technician with installations and troubleshooting as needed.
Assists telecom and networking staff with Network/Telecom troubleshooting—including implementing security measures related to the welfare of the college.
Perform other duties as assigned.
Qualifications
Education/Experience
High School Diploma, along with 3 years of prior experience in customer service and computer support knowledge, or equivalent combination of experience and education, are required. Technical training in hardware and software support is preferred. Experience in customer service and handling confidential information strongly preferred. Must be able to lift 80 pounds and work in tight spaces, at heights, and in non-climate controlled environments.
Apply here on our website. Review of applications will begin immediately and continue until the position is filled. You may also mail your application to Hampden-Sydney College, Human Resources, P.O. Box 25, Hampden-Sydney, VA 23943.
