What are the responsibilities and job description for the Front Desk Agent position at Hampton by Hilton?
Job Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team in providing exceptional guest experiences. As the first point of contact for our guests, you will play a crucial role in ensuring their stay is comfortable and enjoyable. This position requires excellent communication skills, a passion for hospitality, and the ability to manage multiple tasks efficiently.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Check guests in and out efficiently while managing reservations and room assignments.
- Answer phone calls promptly, addressing inquiries and providing information about hotel services and amenities.
- Handle guest requests and complaints with professionalism, ensuring resolution to enhance guest satisfaction.
- Maintain accurate records of guest information, billing details, and special requests.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Promote hotel services, including dining options, local attractions, and special events to enhance the guest experience.
- Assist with administrative tasks as needed, including data entry and report generation.
Qualifications
- Previous experience in hospitality management or customer service is preferred.
- Familiarity with hotel operations or resort environments is a plus.
- Strong communication skills; bilingual or multilingual abilities are highly valued.
- Excellent guest relations skills with a focus on providing outstanding service.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Proficient in using computer systems for reservations and guest management.
- A positive attitude, strong work ethic, and team-oriented mindset are essential.
Join our dynamic team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Type: Full-time
Pay: $11.00 - $12.00 per hour
Expected hours: 24 – 32 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Holidays
Work Location: In person
Salary : $11 - $12
