What are the responsibilities and job description for the Front Desk Receptionist position at Hampton by Hilton?
Overview
We are seeking a dedicated and professional Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service while managing various administrative tasks. This role requires strong organizational skills, a friendly demeanor, and the ability to multitask effectively in a fast-paced environment.
Duties
- Greet clients and visitors warmly, ensuring a positive first impression.
- Answer phone calls promptly and manage inquiries with professionalism and courtesy.
- Utilize phone systems to route calls efficiently and take messages when necessary.
- Maintain an organized front desk area, ensuring it is welcoming and tidy.
- Manage appointment scheduling and calendar management for staff members.
- Assist with administrative tasks such as filing, data entry, and correspondence.
- Provide support to dental staff as needed, including handling patient records and insurance information.
- Foster a customer-focused environment by addressing client needs and concerns effectively.
- Ensure confidentiality of sensitive information in compliance with company policies.
Requirements
- Proven experience in a receptionist or administrative role is preferred.
- Strong computer literacy skills, including proficiency in office software applications.
- Excellent phone etiquette with the ability to communicate clearly and effectively.
- Familiarity with phone systems and basic troubleshooting skills.
- Previous experience as a dental receptionist is a plus but not mandatory.
- Exceptional customer service skills with a friendly and approachable demeanor.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Experience in calendar management or personal assistant roles is advantageous.
- Bilingual candidates are encouraged to apply, as this will enhance communication with diverse clients.
We look forward to welcoming an enthusiastic Front Desk Receptionist who is committed to providing outstanding service and support within our organization.
Job Types: Full-time, Part-time
Pay: $8.00 - $9.00 per hour
Expected hours: 24 – 32 per week
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Morning shift
- Weekends as needed
People with a criminal record are encouraged to apply
Experience:
- Hotel: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Ozark, AL 36360 (Required)
Ability to Relocate:
- Ozark, AL 36360: Relocate before starting work (Required)
Work Location: In person
Salary : $8 - $9
