What are the responsibilities and job description for the Hotel Front Desk Clerk position at Hampton by Hilton?
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Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Maintain a clean and organized front desk area
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Follow all hotel policies and procedures
Qualifications:
- Previous experience in hospitality or customer service preferred
- Bilingual/multilingual skills are a plus
- Excellent phone etiquette and knowledge of phone systems
- Strong interpersonal and communication skills
- Ability to handle difficult situations with patience and professionalism
- Proficient in computer systems and hotel management software
- Detail-oriented with strong organizational skills
Join our team of dedicated professionals committed to providing exceptional guest service. We offer competitive pay, opportunities for career growth, and a positive work environment. Apply now to become a valued member of our front desk team!
Job Types: Full-time, Part-time
Pay: $13.00 - $14.00 per hour
Expected hours: 16 – 25 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $13 - $14
