What are the responsibilities and job description for the Hotel Front Desk Clerk position at Hampton by Hilton?
Job Summary
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality. Bilingual or multilingual candidates are highly encouraged to apply, as they will enhance our guest relations.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints with professionalism.
- Maintain accurate records of guest information and reservations.
- Process payments and manage billing inquiries.
- Provide information about hotel amenities, services, and local attractions.
- Assist with night audit duties as required.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a high standard of guest service.
Qualifications
- Previous experience in front desk operations or customer service is preferred.
- Strong phone etiquette and communication skills are essential.
- Bilingual or multilingual abilities are a plus, enhancing guest interactions.
- Knowledge of hospitality industry standards and practices is beneficial.
- Ability to work flexible hours, including nights and weekends if necessary.
- Excellent organizational skills with attention to detail.
- A positive attitude and ability to work well in a team-oriented environment.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Ability to Commute:
- Ann Arbor, MI 48108 (Required)
Ability to Relocate:
- Ann Arbor, MI 48108: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17
