What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn college station?
Overview: We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you. Responsibilities: - Greet guests and provide them with a warm welcome - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Assist guests with reservations, changes, and cancellations - Provide information about hotel facilities, services, and local attractions - Handle guest complaints or concerns in a timely and professional manner - Maintain a clean and organized front desk area - Collaborate with other hotel departments to ensure guest satisfaction Requirements: - Previous experience in guest relations or front desk operations preferred - Knowledge of hotel operations and hospitality management - Multilingual skills are a plus - Familiarity with phone systems and phone etiquette - Excellent customer service skills with the ability to handle difficult situations calmly and professionally - Strong attention to detail and organizational skills - Ability to work flexible hours, including nights, weekends, and holidays We offer competitive pay and benefits packages for our employees. Join our team and be part of creating memorable experiences for our guests. Apply now!
Job Types: Full-time, Part-time
Pay: $12.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- On call
- Weekends as needed
Work Location: In person
Salary : $12
