What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn & Suites by Hilton?
Are you looking for an exciting career opportunity at a brand-new hotel?
The New Hampton Inn by Hilton in Intercourse, PA, is seeking dynamic and passionate individuals to join our team and help create memorable experiences for our guests.
Summary
To assist guests efficiently, courteously and professionally in all Front Desk related functions, and to Maintain high standards of service and hospitality.
Responsibilities - Other duties may be assigned
- Provide the highest quality of service to the customer at all times.
- Promptly and effectively deal with guest complaints and requests.
- Check guests in and out efficiently and in a friendly manner.
- Post guest charges and compute guest bills, collect payment and make change for hotel guests following all cash handling procedures and Credit Cards as required by the management and the brand standards.
- Handle guest mail and messages per established procedures.
- Be very knowledgeable of packages and promotions discount codes.
- Develop a thorough knowledge of room locations, room rates, amenities, and selling strategies.
- Take reservation requests efficiently.
- Answer switchboard in accordance with standards of proper telephone etiquette.
- Block rooms and handle special requests.
- Monitor room availability.
- Keep the lobby and desk area clean and presentable.
- Have a thorough knowledge of emergency and security procedures.
- Offer and properly handle requests for wake-up calls.
- Know how to clean guest rooms to standards.
- Clean lobby, meeting room, vending room, breakfast room, and back-office area.
- Open and close shift; make cash drops.
- Ensure all credit cards, cash, and change fund are balanced throughout each shift.
- Inform management of any guest or systems related complaints or problems.
- Communicate with incoming staff and management by logging information in the pass on log.
- Keep maintenance informed of all maintenance needs.
- Pass on guests lost and found inquiries to management or supervisors.
- Must wear proper uniform at all times in accordance with the Standards of Appearance.
- Have a thorough knowledge of emergency procedures.
- Practice safety standards at all times.
- Be able to move luggage or packages weighing up to 40lbs.
- Employees must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Application Question(s):
- Are you flexible to start the job the first week of March 2025?
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Intercourse, PA 17534 (Required)
Work Location: In person
Salary : $14 - $16
