What are the responsibilities and job description for the Front Desk Agent position at The Holiday Inn Lancaster?
Front Desk Overview: This is a primarily 2nd shift position.
We are seeking a dedicated Front Desk Agent to join our amazing team. The ideal candidate should have a passion for hospitality and excellent customer service skills. The primary function of the Guest Service Agent is to assist the hotel guests, and attend to their needs while utilizing the highest possible level of service; thus, ensuring we are providing a welcoming and accommodating environment.
Front Desk Agent Essential Duties and Responsibilities:
· Knowledgeable in the proper check-in/check-out procedures.
· Knowledgeable of PMS system
· Ensure that guest needs and requests are met.
· Ensure to follow through on all issues and discrepancies as pertaining to Guest Services.
· Be aware of tone and composure when addressing guests and other Associates.
· Ensure that guests’ names are used throughout your interaction with them.
· Complete daily shift checklist.
· Make and confirm reservations.
· Accountable for maintaining banks and/or cash drawers at the Front Desk.
· Conduct daily bucket checks.
· Complete and print all required daily reports, records and logs as necessary.
· Complete courtesy calls within 20 minutes of guest check in.
· Ensure to sell and identify potential future business upon check in.
· Prompt guests to fill out the survey upon check in.
· Deposit guests’ valuables in hotel safe deposit box.
· Relocate guests to nearby hotels as necessary.
· Answer and transfer calls in accordance with hotel standards.
· Restock and organize all work areas as necessary.
· Post charges to guest rooms, make changes, compute bills & collect payments.
· Verify daily rate and availability.
· Attend all mandatory meetings and hotel functions.
· Comply with all company standards and policies, as established in the employee handbook.
· Other duties as assigned.
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed
People with a criminal record are encouraged to apply
Experience:
- front desk: 1 year (Preferred)
Work Location: In person
Salary : $16