What are the responsibilities and job description for the Front Desk Manager position at Hampton Inn & Suites by Hilton?
Front Desk Manager
We are looking for a dynamic leader who excels in hospitality and is ready to take the next step in their career. The ideal candidate will be personable, organized, and able to thrive in a fast-paced environment while overseeing front desk operations.
Responsibilities:
- Greet and assist guests professionally, ensuring their satisfaction
- Manage check-ins, check-outs, and reservations
- Address guest inquiries and resolve complaints effectively
- Maintain a clean and organized front desk area
- Coordinate with other departments to ensure smooth operations
- Train and supervise front desk staff
- Cover vacant shifts as needed to ensure smooth operations
Skills:
- Strong organizational and multitasking abilities
- Excellent customer service and communication skills
- Proficient in order and data entry
- Experience in event planning and general administrative tasks a plus
Job Type: Full-time
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
Work Location: In person
