What are the responsibilities and job description for the Front Desk Manager position at Mid-South Cosmetology & Barber School?
Job Summary
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, the ability to multitask effectively in a fast-paced environment and super stong social media and software skills. The Front Desk Agent will also be responsible for managing appointments, assisting with retail sales,promoting our salon services, posting on social media and helping to keep the team of students and administrators organized.
Duties
- Greet and students ensuring they are welcome as they arrive, ensuring a positive first impression.
- Manage appointment scheduling using school's salon software, ensuring efficient use of time slots.
- Provide information about services, products, and promotions to guests.
- Upsell additional services and retail products to enhance guest experience.
- Perform sanitation duties to maintain a clean and safe environment for both staff and guests.
- Conduct product demonstrations as needed to educate guests on available offerings.
- Collaborate with team members to ensure seamless guest services and satisfaction.
- Handle guest and student inquiries and resolve any issues promptly and professionally.
- Maintain accurate records of appointments, sales, and inventory.
Requirements
- Should be a licensed cosmetologist, esthtician or a nail tech perferably a newly licensed
- Proven experience in customer service or guest services, preferably in a salon or spa setting.
- Familiarity with salon software is a plus; willingness to learn new systems is essential.
- Strong upselling skills with an understanding of retail sales techniques.
- Knowledge of cosmetology practices.
- Ability to perform product demos effectively to engage students and guests
- Excellent communication skills with a friendly demeanor.
- Strong organizational skills with the ability to multitask efficiently.
- A collaborative mindset that promotes teamwork within the salon environment.
- Understanding of skin, hair and nail services
- Should be excellant with posting videos and other social media reels, posts, etc.
Join our team as a Front Desk Agent where you can make a significant impact on our guests' experiences while growing your career in the beauty school industry!
Job Type: Part-time
Pay: $13.72 - $14.59 per hour
Expected hours: 20 per week
Benefits:
- Employee discount
- Tuition reimbursement
Schedule:
- 4 hour shift
Application Question(s):
- Do you have very strong software and social media experience?
Experience:
- Front desk: 1 year (Required)
License/Certification:
- One of the following: cosmetologist, nail or esthetician? (Required)
Work Location: In person
Salary : $14 - $15
