Front Desk Agent/Night Auditor

Guest service agents answer telephone calls from guests seeking to make or cancel hotel reservations. They greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information. Agents answer guest requests for assistance and coordinate with housekeeping, staff and management to fulfill guest requirements. Perform night audit functions.
Please stop by, pick up, & fill out an application

Essential Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Always greet guests in a friendly and professional manner according to resort standards
• Engage each guest as a unique individual and listen attentively to their requests
• Answer the telephone in a timely and professional manner
• Able to listen effectively to find the root cause of issues, and communicate clearly and in a friendly way to solve the issue and keep the customer happy
• Listen to guest's complaints or concerns and resolve their issue in a timely manner
• Promote a safe working environment
• Provides adequate knowledge and expertise about local attractions and accommodations
• Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained
• Maintains the cleanliness and organization of the hotel lobby and front desk area
• Ensures the property is clean, orderly, well manicured and guest ready at all times

Performs other duties as assigned

Provides regular and reliable attendance

Job Qualifications:

• High school diploma or (GED) equivalent
• Previous experience and/or training in related fields

Success Factors:

• Customer Service/Communication Skills: Guest service representatives talk, listen and help resolved conflicts with customers.
• Ability to deal with confused or irate customers.
• Strong Problem-Solving Skills
• Ability to accurately handle cash, credit cards and checks. Ability to use basic accounting functions to balance deposits/daily work.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone; and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 20 pounds.

Job Types: Full-time, Part-time

Pay: From $12.50 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 2 years (Preferred)
• Front Desk: 2 years (Required)

Work Location: In person

Salary : $13