What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn & Suites?
Have a passion for hospitality? We’re looking for a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once. The ideal candidate will have previous customer service experience and will understand the importance of responding quickly to guests’ needs. You’ll be corresponding with guests through email, over the phone and in person. Previous hotel experience not required but is a plus; on the job training will be provided. The shift is normally 3P-11P, with some flexibility. Flexible schedule makes a great job for college students. Cross-training in other areas of the hotel is an option as well.
Responsibilities Include (not limited to):
- Answer the phone at the front desk to respond to current and prospective guests’ needs
- Book reservations for individuals, families and groups as required
- Greet walk-in guests and guests with reservations when they arrive at the front desk
- Refer guests to local amenities and venues
- Communicate guests’ requests and complaints to the appropriate department
Experience/Skills Include (not limited to):
- 1 years’ customer service experience preferred
- Excellent oral and written communication skills
- Friendly phone and in-person manner a must
- Willingness to work nights, weekends and holidays
- Familiarity with the hospitality industry a plus
- Willingness to maintain confidentiality
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekends as needed
Work setting:
- In-person
Application Question(s):
- Are you available to work some weekends and holidays?
- Are you able to work the 3pm to 11pm shift?
- Do you live in the Grand Forks area?
Experience:
- Hospitality: 1 year (Preferred)
Shift availability:
- Night Shift (Preferred)
Work Location: In person
Salary : $16
