General Manager - Select Service Hotel

As a family-owned business built on genuine relationships, Naples Hotel Group places immense value on the character and quality of our team. We are dedicated to creating an environment where associates serve each other, our partners, and the community with kindness, respect, and a commitment to shared success. Our tight-knit team structure ensures that each voice is heard, fostering a collaborative culture rich with opportunities for career advancement and growth.

Position Overview

The General Manager at our select-service hotel is a dynamic leader responsible for the oversight, direction, and daily operations of all hotel departments. The ideal candidate will leverage their expertise to drive revenue, cultivate a high level of associate engagement, and deliver exceptional guest service. This role reports directly to the corporate management team and requires strategic thinking, hands-on leadership, and a focus on continuous improvement.

Comprehensive Benefits Package for General Managers

• Quarterly Bonus Opportunity: Targeted 30% bonus potential based on performance
• Paid Time Off: 2 weeks of vacation in the first year and 4 sick days per year
• Volunteer Time: 2 hours of paid volunteer time each month
• Health, Wellness, and Income Protection: Comprehensive medical, dental, and vision insurance options, along with short-term disability, long-term disability, and life insurance plans
• Retirement Savings: 401(k) plan with employer matching contributions to help you prepare for the future
• Global Hotel Discounts: Exclusive rates on hotel stays worldwide

Key Responsibilities

• Operations Management: Oversee daily operations across departments to ensure adherence to brand standards, property cleanliness, and guest satisfaction.
• Team Development: Hire, onboard, and continually develop associates, fostering a supportive, high-performing team culture.
• Financial Oversight: Manage hotel accounting functions, including accounts payable, accounts receivable, expense reporting, and adherence to the annual budget. Monitor and analyze monthly financial reports, initiating corrective actions as necessary.
• Guest Experience: Prioritize guest satisfaction by monitoring and responding to guest feedback, managing guest satisfaction scores, and continuously enhancing service standards.
• Sales and Revenue Optimization: Collaborate with revenue management and sales teams to implement revenue strategies that maximize occupancy and RevPAR, achieving maximum revenue potential.
• Human Resources: Administer wages, benefits, performance reviews, disciplinary actions, and recognition initiatives in compliance with labor regulations and company policies.
• Safety and Compliance: Ensure guest and associate safety through established security protocols, emergency procedures, and compliance with local, state, and federal laws.
• Community Engagement: Represent the hotel in the community by promoting a positive image and building strong relationships with local partners, vendors, and guests.

Qualifications

• Bachelor’s degree in Hotel Management or related field
• Minimum of 2 years a General Manager in a hotel environment, ideally within a select-service setting
• At least 3 years in a supervisory role in hotel operations, with hands-on experience in guest services, housekeeping, or food and beverage
• Proficiency with Hilton, Marriott, IHG brands or similar brand experience preferred
• Valid driver’s license and ability to respond to on-call requests
• Strong technical skills with smartphone, computer, and keyboard use
• Physical ability to assist in all hotel areas and perform tasks that may include lifting up to 50 pounds, standing, walking, and bending

Work Schedule

• Ability to work a flexible schedule, including mornings, evenings, overnights, weekends, and holidays based on business demands
• Expected average work hours: 50-55 hours per week

Equal Opportunity Statement

Naples Hotel Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as defined by law.