Front Desk Manager

Want access to your earned wages the next day!?

Do you want access to discounted hotel rooms across the world?

Do you want incentive bonuses?

Do you want to join a dynamic company that provides training and growth opportunities!?

The search is over! Apply to join our team today! We are hiring immediately, and you can have instant access to earned wages right away through our financial wellness platform. Enjoy discounted hotel stays worldwide! We offer bonus potential for performance. As a member of our team you will have the opportunity to learn and grow in hospitality.

With Midwest family values and a high performance mindset, Hawkeye Hotels offers our employees an engaging and fulfilling workplace focused on excellence and growth. Our team comes from different backgrounds but are here for a common mission. If you share our passion for delivering exceptional experiences to our guests, and are eager to grow personally and professionally, apply to join our team!

Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. Because we move quickly and decisively, we maintain a consistent record of fast-paced development. This growth allows our associates to quickly gain valuable experience and develop as professionals. At every level of the business, our associates share a leadership mindset and embrace ownership over their unique responsibilities.

What can you add to this dynamic team? We hope to hear from you today.

The Hampton Inn Muscatine is currently seeking qualified candidates for the position of Front Office Manager.

The main responsibilities include: To supervise and where appropriate carry out front desk/night audit duties achieving accuracy of information and delivery of customer service as required by Hawkeye Hotels and the brand standards.

Please note***The working schedule is solely based upon the needs of the hotel business, meaning that the hours worked are directly affected by the hotel’s occupancy. ***

Other responsibilities include but are not limited to:

• Maximize revenue and occupancy through full implementation of yield management strategies
• Provide leadership to the department and maintains an effective position of authority.
• Projects a professional image in all aspects of work performance, which includes but not limited to demeanor, attire, and attendance.
• Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism.
• Demonstrates good communication skills and helps ensure optimum communication between all shifts, departments, and management.
• Responds to employee concerns, maintenance conditions, guest problems, breach of security, and /or emergencies in accordance with company policy, the brand, and legal requirements.
• Communicates with the General Manager on an ongoing basis any pertinent information regarding the department and hotel issues.
• Assigns tasks and goals and ensures that all work responsibilities and assignments are completed satisfactorily by staff at the end of each working shift.
• Serves as primary trainer for department.
• Demonstrates the ability to perform the duties of the reporting employees, filling in and helping to support those employees.

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, sexual orientation, gender identity, disability or protected veteran status.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Experience:

• Customer service: 1 year (Required)

Ability to Relocate:

• Muscatine, IA 52761: Relocate before starting work (Required)

Work Location: In person