CSC Family Peer Specialist (Bilingual)

FLSA Classification: Non - Exempt

Community Mental Health Hub

The Community Mental Health Hub at Hanna Center is an outpatient clinic that provides individual, family and group therapy services to the Sonoma County community. The clinic serves individuals 5 and above and accepts a wide range of insurances, fee for services, and sliding scale.

Program Description

The Coordinated Specialty Care (CSC) for Psychosis Program provides evidence-based assessment, psychotherapy, medication management, employment and educational support, peer support, and family support services to children and adults who have recently began experiencing symptoms of psychosis as part of a Coordinated Specialty Care (CSC) team. The CSC Program uses a person-centered, team-based, and recovery-oriented approach to help individuals manage their new experiences while achieving their personal goals.

Job Description

Summary/Objective
The Family Peer Specialist will serve as a peer to the family members/natural support of the individual primarily receiving CSC services. The Family Peer Specialist will use their lived experience as a parent/caregiver of someone who has experienced psychosis to advocate for and represent our participants families while working as part of a Coordinated Specialty Care (CSC). The Family Peer Specialist will provide individual and group-based family peer support services to participants family members/natural supports, educators, and community members. The Family Peer Specialist will be thoroughly trained in family supportive services. This position is community/office/remote based.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provides a family peer perspective based on lived experience to the provider team, participants, and their caregivers/natural supports.
• Attends and participates in weekly team meetings
• Attends and participates in weekly management meetings
• Attends monthly consultation meetings
• Attends and participates in all assigned training for professional, program, and agency development.
• Assists with community outreach and education efforts
• Maintains a caseload of 40 families and meets expectations of 66% direct service hours monthly.
• Meets with families on a monthly, biweekly, or weekly basis depending on family needs.
• Provides education and support to participants families/natural supports as part of a clinical team.
• Co-leads Multi-family Groups in the evenings 5:30-7:30pm on a bi-weekly basis.
• Collaborates and coordinates on a weekly basis with other team staff including but not limited to psychotropic medication provider, mental health therapist, employment and educational specialist, and peer support specialist.
• Maintain timely weekly progress notes up to insurance standards.
• Submit required clinical documentation within 72 hours of service provided.
• Comply with all federal regulations, Health Insurance Portability and Accountability Act (HIPAA), for the privacy and security of client information.
• Maintain quality assurance standards, adherence to MediCal/MediCare documentation requirements and data collection for measured outcomes.
• Additional duties as needed.

Minimum Requirements:

• High School Diploma.

• Working knowledge of peer support roles and the history of service user movements.
• Experience supporting people of varying cultural & ethnic backgrounds in navigating the mental health system.
• Familiarity and knowledge of Sonoma County
• Willingness to work outside of office setting, in the community and homes of participants.

• Able to attend Team Meetings Tuesdays 10am-12pm.
• Able to rotate in co-facilitating MFG Groups on a bi-weekly basis Wednesdays 5:00pm-7:30pm.
• Open to working some afternoon/evenings 2pm – 6pm.
• Spanish speaking.
• Drivers License.

• Completion of the Medi-Cal Peer Support Specialist Certification (or willingness to obtain).

Competencies:

• Uses personal experience as a caregiver of someone with psychosis to provide empathetic, peer-based support to families.
• Communicates effectively in Spanish and English while supporting families from diverse cultural backgrounds.
• Works closely with a multidisciplinary team to coordinate care and share family perspectives during meetings and planning.
• Manages a caseload, provides regular peer support, and maintains accurate clinical documentation in compliance with standards.
• Delivers services in office, remotely, and in the community, including evenings, while engaging in outreach and education efforts.

Ability To:

• Communicate effectively orally and in writing to interview people, disseminate and record information.
• Understand and follow oral and written directions and apply them in a variety of situations.
• Use correct English grammar, punctuation, and spelling.

Comments:

• Must clear background check for a Community Care Licensed facility, including physical, TB, and drug test.
• Sit for extended periods of time and the ability to manage repetitive hand/wrist movements while using a computer keyboard and/or the phone. Bend, squat, stoop, and walk- up a flight of stairs.
• Lift and/or carry up to 20 lbs., occasionally. Duties are primarily performed in an office environment at a desk or computer terminal.

Work Environment
Typical office and clinical environment. Responsibilities may include offsite meetings, trainings, or other activities as required by business needs.