What are the responsibilities and job description for the MANAGER - TERRACE (SEASONAL) position at Hard Rock Hotel & Casino Atlantic City?
Overview
- Direct and lead the daily outlet operations ensuring the delivery of excellent guest experience. Responsible for forecasting, planning and managing the outlet and staff.
- Manage all employees and day to day operations within budgeted guidelines and to the highest standards
- Preserve excellent levels of internal and external customer service
- Assist with the design menus, purchase goods and continuously make necessary improvements
- Identify customers’ needs and respond proactively
- Lead the team by attracting, recruiting, training and coaching team members
- Establish targets, schedules, policies and procedures
- Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork
- Comply with all health and safety regulations
- Report on management regarding sales results and productivity
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
- Demonstrate actions and behaviors that reinforce the Company’s Mission and Values.
- Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
- Other duties as assigned.
- Two (2) to four (4) years of beverage management experience in a high volume, trendy establishment required or a combination of education and/or work experience
- Must be able to analyze data
- Must be able to demonstrate and deliver a high level of service to our guests
- Strong computer skills to include MS word, excel, and POS System
- Currently hold or have the ability to obtain a Casino Employee Registration issued by the NJ Division of Gaming Enforcement.
