MANAGER - SECURITY

Overview

The Security Manager assists the Director of Security in operations daily. Areas of responsibilities include protection of property assets, team members, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Assists in maintaining logs, certifications and documents required by law and Standard Operating Procedures. In the case of any incident, guest or staff, the Security Manager is responsible that all details are captured, and logs kept. This, in conjunction with the Director of Finance to meet all reporting requirements of both local municipal bodies and satisfy the needs of the hotel’s primary insurer. Strives to continually improve guest and team member satisfaction while maximizing the financial performance of the department.

Responsibilities

Assist the Director of Security in operations and functions to include, but not limited to, preserving the safety and security of the guests, team members and the facility, safe work practice promotion, OSHA compliance, safety incentive programs and classes, systems use and management, lost and found, department management, adherence to federal, state and local standards and meeting participation and facilitation

• Assist the Director of Security in administering the patrol of the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions
• Direct and lead investigations of accidents, thefts, property loss and unlawful activities
• Direct response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property
• Assist the Director of Security in serving as a liaison with federal, state and local law enforcement
• Assist the Director of Security in overseeing the administration and accuracy of all required reports and documentation
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Patrol of the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions
• Assist the Director of Security in leading investigations of accidents, thefts, property loss and unlawful activities
• Directs response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies, and threats to life and/or property. Making this the foundation for the life safety and security training conduct each month.
• Assist Director of Security in supervising all security personnel
• Assist in overseeing of the administration and accuracy of all required reports and documentation
• Respond to guest inquiries and requests in a timely, friendly, and efficient manner
• Monitor and develops team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interviews, and trains team members Review and maintain security accident and incident reports.
• In the case of a guest or staff incident. The Security Manager is responsible for capturing and recording all details concerning the incident. This, in conjunction with the Director of Finance to meet all reporting requirements of both local municipal bodies and satisfy the needs of the hotel’s primary insurer.
• Displays and promotes positive patron and team member relations.
• Responsible for overseeing accidents / near miss investigations property inspections or walkthroughs, job hazard-analysis, and evaluations of work methods for safety compliance.
• Evaluate and inspect safety programs.
• If the hotel is sited for any building or code violation the Manager will be responsible for assisting the Director in having the issue resolved and attesting on behalf of the Hotel should the case be brought before the courts

• This job description reflects the position’s essential functions; it does not encompass all the tasks that may be assigned.

Qualifications

• 3 years’ experience in security operations, including 2 years in a leadership role, preferably in the Hospitality industry
• Degree/diploma in a related field to security or law enforcement or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position.
• Experience working in a NYC Union environment or similar setting. Specifically, is both proficient in and working with the current edition of NYC CBA / IWA.
• Must obtain and maintain all licenses / certifications per Federal, State, and local requirements
• Must successfully pass background check.Must successfully pass drug screening.
• Must have the New York City’s certification as a Fire Safety Director.
• High energy with effective and influential people skills. Desire to motivate others.
• Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Strong communication and listening skills and excellent speaking, reading, and writing ability.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees of the organization.
• Ability to perform complex quantitative calculations or reasoning.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.).
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Fluency in English: additional languages preferred.