What are the responsibilities and job description for the Technical Support Engineer position at Hard Rock International (USA), Inc.?
Responsibilities:
The IT Service Technician III role at Hard Rock International (USA), Inc. involves a range of technical and non-technical responsibilities. These include:
Hardware and Software Support:
Analyze and resolve hardware and software problems, including operational discrepancies, job aborts, and network issues.
Procedure Development:
Assist in preparing and maintaining procedures for logging, reporting, and statistically monitoring PC performance.
User Support:
Liaise with end-users and staff on computer operation and other issues.
Installations and Configurations:
Install, configure, test, maintain, monitor, and troubleshoot end-user technology, networked peripheral devices, and networking hardware products.
Training and Mentorship:
Provide training and mentorship to junior tech members and act as a liaison between vendors and other property departments.
Required Skills and Qualifications:
To succeed in this role, you will need a Bachelor's degree in Information Systems or equivalent training and experience, project management skills, strong analytical and problem-solving abilities, and excellent communication skills. Additionally, you must possess a strong understanding of Microsoft Office applications, including Word, Excel, PowerPoint, Visio, Project, and OneNote. A Tribal Gaming License or the ability to obtain one is also required.
Benefits:
At Hard Rock International (USA), Inc., we offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off. We also provide opportunities for professional growth and development, including training and certification programs.
The IT Service Technician III role at Hard Rock International (USA), Inc. involves a range of technical and non-technical responsibilities. These include:
Hardware and Software Support:
Analyze and resolve hardware and software problems, including operational discrepancies, job aborts, and network issues.
Procedure Development:
Assist in preparing and maintaining procedures for logging, reporting, and statistically monitoring PC performance.
User Support:
Liaise with end-users and staff on computer operation and other issues.
Installations and Configurations:
Install, configure, test, maintain, monitor, and troubleshoot end-user technology, networked peripheral devices, and networking hardware products.
Training and Mentorship:
Provide training and mentorship to junior tech members and act as a liaison between vendors and other property departments.
Required Skills and Qualifications:
To succeed in this role, you will need a Bachelor's degree in Information Systems or equivalent training and experience, project management skills, strong analytical and problem-solving abilities, and excellent communication skills. Additionally, you must possess a strong understanding of Microsoft Office applications, including Word, Excel, PowerPoint, Visio, Project, and OneNote. A Tribal Gaming License or the ability to obtain one is also required.
Benefits:
At Hard Rock International (USA), Inc., we offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off. We also provide opportunities for professional growth and development, including training and certification programs.
