What are the responsibilities and job description for the Technical Support Engineer position at Prisma Data, Inc.?

At Prisma, we're redefining how developers work with databases. If you're fascinated by the cutting-edge data infrastructure powering companies like Twitter, Airbnb, and Facebook—but want the agility, ownership, and impact of a fast-moving startup—Prisma is the place for you.

Backed by top-tier Silicon Valley investors like Amplify Partners, Kleiner Perkins, and IVP, our small, distributed team is making advanced database technology accessible to developers everywhere. Our open-source tools are trusted by over 400,000 developers each month, with a thriving community on Discord and GitHub, where we've earned 41,000 GitHub Stars .

At the heart of our commercial offerings is Prisma Postgres® , our flagship product designed to supercharge PostgreSQL with modern developer workflows, performance optimizations, and seamless scaling. Alongside it, Prisma Accelerate, Optimize and Studio, provide a world-class toolkit for building with data.

By combining the power of open-source with cutting-edge commercial solutions, we're shaping the future of databases—one developer at a time.

What does a Technical Support Engineer do at Prisma?

As a Technical Support Engineer, you will join the Developer Connections team to contribute to the following :

Solving technical problems for Prisma users across Prisma ORM and the Prisma Data Platform. This includes responding to inquiries and troubleshooting issues with data modeling, migrations, performance, and other common challenges. You"ll provide support through various channels like GitHub, Discord, and other platforms, documenting solutions and reporting trends to help improve the product.
Sharing your knowledge by improving documentation , creating tutorials or examples , and writing helpful articles that enable Prisma users, contribute to the growth of the Prisma community and increase adoption for Prisma products.
Helping improve Prisma by sharing customer feedback and insights with our product and engineering teams , directly influencing the future of our products and helping developers build amazing applications.
Collaborating with engineers, product managers, and other teams on projects that help us build better products aligned with user and customer needs .
Streamline internal processes by developing and maintaining tools and solutions, or creating runbooks that enable swift, standardized issue identification and resolution.

An Ideal Candidate Profile

We believe the right candidate for this position should meet a majority of the criteria listed below.

Technical Proficiency : 2 years of experience in a technical role, preferably supporting software developers or working directly with full-stack technologies. Experience building applications with JavaScript or TypeScript, frameworks like Next, Remix and similar, on platforms like Cloudflare Workers or Vercel is highly beneficial.

Database Expertise : Solid understanding of database concepts and experience working with SQL and NoSQL databases (e.g., PostgreSQL, MySQL, MongoDB). Familiarity with Prisma"s technologies is a significant advantage.

Troubleshooting Skills : Demonstrated ability to diagnose and resolve technical issues, with a knack for identifying root causes and explaining solutions clearly. Experience using debugging tools and analyzing logs is a plus.

Customer Focus : A genuine desire to help others and excellent interpersonal skills. You should be patient, empathetic, and able to communicate effectively with developers of varying technical abilities.

Problem-Solving Prowess : A structured and methodical approach to problem-solving, with the ability to think critically and creatively to find effective solutions.

Communication Skills : Exceptional written and verbal communication skills in English, including the ability to explain complex technical concepts in a clear and concise manner. Experience writing documentation or creating tutorials is a plus.

Continuous Learning : A passion for learning new technologies and staying up-to-date with the latest trends in web development and database management. A proactive approach to self-improvement.

Location : To provide optimal support coverage, this role requires candidates to be located within the time zones GMT -6 to GMT -2 .

What"s it like to work at Prisma?

You"re likely to be a great fit for the team if you ...

have an ownership mindset. As a part of the team directly working with our customers, you"ll have an outsized impact on their success.

stay nimble. It"s a startup, things change and you are ok with that. Be ready to re-calibrate often and stay flexible.

be kind and collaborative. Come in ready to share your ideas and listen to feedback.

practice accountability. We trust you to deliver on your commitments, communicate about challenges, and learn from mistakes.

What"s in it for you?

We put our people first. Strong pay, full flexibility, and benefits that make a difference. Take the time off that you need, grow your career, and do work that matters.

A Fun and Supportive Team that values collaboration, growth, and continuous learning.

Competitive Base Salary and Stock Options , including extended post-termination exercise windows.

Fully Remote Work with flexibility to work from anywhere within our required time zones. If you prefer an office environment, we provide access to a local co-working space for up to ten days per month.

Generous Time Off , including twenty-four days of paid vacation and paid sick leave.

Parental Benefits , including twenty weeks of fully paid parental leave and child sick leave.

Sabbatical Leave , with six weeks of fully paid time off after three years of continuous employment.

Mental Health Support , including four fully paid Mental Health Days per year and access to professional resources.

Tech and Ergonomic Budget to equip you with the tools you need, plus an ergonomic chair subsidy for your comfort and well-being.

Annual Offsites , bringing the team together twice a year with all expenses paid retreats at exciting locations.

Remote Work

This role requires supporting users in the Americas, with a focus on regions south of the United States. Therefore, we are prioritizing candidates located within the time zones GMT -6 to GMT -2 , excluding both Canada and the United States. While the primary focus is on the Americas, some availability for overlap with European time zones is a plus.

What is our hiring process like?

Introductory Call with our Head of Developer Connections.

Take Home Assignment followed by a debrief call with members from the Developer Connections team.

Final Interview with our COO.

Offer

The above serves as a basic outline, we might choose to add or remove steps based on the information that we gather during the process.

If you believe that this is the right position for you then please send your resume along with any supporting documentation or information to us via the link provided on this page. We typically respond within 7 business days.

Prisma follows fair and merit-based hiring practices, ensuring all candidates are evaluated based on their skills, experience, and qualifications. We do not make hiring decisions based on age , race , ethnicity, sex, gender identity, parental or caregiver status, trade union membership, disability, religious belief or lack of belief, life expectancy, sexual orientation, genetic information , or veteran or military status.

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