Tier 1 IT Help Desk Technician

Harder Mechanical is one of the nation’s largest mechanical contractors with an outstanding reputation for working safely, meeting tough schedules, and delivering quality projects. Based in Portland Oregon, we work primarily in the 11-western states with regional offices in Reno, NV; Phoenix, AZ; Richmond, CA and Salt Lake City, UT. 

As a Tier 1 IT Help Desk Technician, you will provide in house support for the company’s multiple offices. This position will be based out of our Portland, OR office. The technician acts as the key contact for on-site and remote users for all technical problems and inquiries. The Tier 1 IT Support Technician at Harder Mechanical is critical to the ongoing success of our business. This position is not eligible for remote work.

Successful projects do not complete themselves. Our team of curious and passionate people build on Harder's reputation every day through their actions. We offer professional development opportunities, industry-leading benefits, and the chance to work on projects that will change the built environment forever. Find out more at www.harder.com

What you’ll be doing:

You will be responsible for providing users guidance and first level support by assisting in problem resolution. You will be tasked with complying with all of the policies and procedures associated with IT Service Management (ITSM) and working with our IT team. Each department at Harder relies on the IT help desk function to help solve problems which are interfering with the timely completion of their work. You will be challenged to ensure that help is given to these departments as quickly and efficiently as possible. A successful candidate will demonstrate a strong desire to learn, improve, and keep up with industry trends with an eye for improving efficiencies and IT practices.

IT Support Technician’s at Harder perform the following daily tasks:

• Respond to users requests for information and assist in problem resolution and/or escalation.
• Deploy new/used desktops, laptops and tablets following internal deployment guides.
• Deploy and manage mobile phones including standard phones, Android phones and iOS phones.
• Pack and ship IT equipment.
• Assist with management of IT inventory.
• Assist with deploying copiers, printers and assist with setup of scan to email/folder on network copiers.
• Use internal ticket management solution to document and record all support inquires.
• Assist with application or system rollouts as directed by senior project leads.
• Recognize and identify potential areas where existing policies and procedures require change, or where new ones need to be developed.
• Strives to learn the job functions of the position’s immediate superior as well as peer-level positions with whom the individual interacts. It is the responsibility of the individual to be prepared for temporary re-assignment and/or promotion due to extended illness, personal emergency, or business necessity.

What you will need to be successful in this role:

• Demonstrated leadership and self-starter skills
• Excellent communication skills both written and oral
• Strong knowledge of Microsoft Office (Office 365), Windows 10 Enterprise
• Strong knowledge of Android and iOS mobile operating systems
• Ability to lift heavy packages (up to 50lbs) 
• Ability to travel to job sites when required
• Ability to work varying shifts if needed

Education/Experience:

• 1 - 2 years’ experience providing business level IT support
• High school diploma required
• BS or BA degree in computer science, business administration or related work experience recommended

Benefits

• Competitive salary
• Comprehensive medical, dental, and vision benefits – 100% of employee premiums are paid by the company
• Generous retirement package includes: 10% retirement contribution made by the company and a company match up to 2% of your annual salary
• Profit sharing
• Discretionary annual bonus
• Paid vacation and holidays
• Harder University training and development, as well as other paid professional development opportunities
• Team environment that promotes individual growth

This position is salaried. No recruiters. No phone calls, please.

About Harder
Harder Mechanical Contractors is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, genetic information, veteran status, or any other characteristic protected by federal, state or local nondiscrimination laws. Our hiring policy reflects and affirms Harder’s commitment to the principles of fair employment. Harder does not discriminate regarding the terms and conditions of employment based on any characteristic protected by federal, state or local nondiscrimination laws.

It is Harder’s policy to maintain a drug and alcohol-free work environment. Employment offers are conditional upon successfully passing a drug and alcohol test, background checks, reference checks, and as required by law, regardless of citizenship or national origin, documented proof of authorization to work in the United States.

#LI-On-site