What are the responsibilities and job description for the Tier 1 Help Desk Technician (early shift) position at Portland Internetworks?
About the Role
We’re looking for a Tier 1 Help Desk Technician to join our team and provide exceptional IT support to one of our valued enterprise clients. In this role, you’ll be the first line of defense for technical issues, helping end-users resolve their IT challenges while keeping operations running smoothly.
Whether you’re triaging support tickets, troubleshooting hardware and software, or assisting with lifecycle management, your problem-solving skills and friendly demeanor will make you a key part of our team’s success.
This position is for the early shift, which begins at 5:00 AM. If you’re an early bird with a passion for IT and excellent customer service, we want to hear from you!
About Portland Internetworks
Founded in 1997, Portland Internetworks is a managed IT services provider dedicated to keeping businesses connected—whether through technology, teamwork, or just having a good laugh.
We’re proud to be a B Corp and one of Oregon’s 100 Best Places to Work, with a culture that blends technical expertise with flannel-clad friendliness. Think of us as your local IT superheroes (minus the capes, but sometimes with coffee in hand).
What You’ll Do:
Primary Responsibilities
- Triage incoming support tickets: Evaluate, prioritize, and resolve basic IT issues or escalate as needed.
- Troubleshoot desktop hardware and software: Diagnose and repair common problems efficiently.
- Provide exceptional customer service: Be the friendly face (or voice) our client turns to for help.
- Document everything: Accurately track work, time, and technical details in our systems.
- Collaborate like a pro: Work seamlessly with teammates, clients, and leadership to keep things running smoothly.
Bonus Responsibilities
- Help with PC lifecycle management: Assist with procurement, upgrades, and more—ensuring our client stays on the cutting edge.
- Contribute to team meetings, share ideas, and stay engaged in our awesome culture.
What You Bring:
Must-Haves
- A passion for IT support and providing top-notch customer experiences.
- Strong communication skills (both verbal and written) that make tech talk approachable.
- Demonstrable knowledge of:
- Microsoft Desktop Operating Systems
- Microsoft Office Applications
- Smartphones/Mobile Devices (especially iOS and Android)
Extra Credit for Experience/Certifications
- Microsoft M365, Azure, or other relevant IT certifications
- Familiarity with Apple OS or Linux
- An eye for detail and a can-do attitude
Why Join Us?
The Perks
- Competitive pay performance bonuses
- Industry-leading Paid Time Off (PTO) and flexible health benefits.
- 401(k) with employer matching, profit sharing, and more.
- Quarterly Volunteer Time Off (VTO)—because giving back feels good.
- A collaborative office with top-tier tech gear.
The Culture
- Team bonding: Trivia nights, bowling, camping trips, and legendary holiday parties.
- Learning opportunities: Lunch-and-learns, certifications, and hands-on experience with cutting-edge tools.
- A workplace where camaraderie is just as important as technical know-how.
What to Expect in the Hiring Process
- A quick one-way interview where you'll answer a few pre-selected interview questions. Totally easy and helps us see who is serious about working with our awesome team.
- An in-person interview where we'll chat about your background and your love of all things IT
- Criminal background check—we gotta do it. Peaceful protests from your hippie days are totally cool; serious offenses are probably not cool; overthrowing the evil dictator of a developing nation, probably cool.
- We’ll need your driving history — if you have a history of dangerous driving, we may not be able to hire you. (Many of our jobs involve driving to client sites.)
Join Us!
If this sounds like your kind of gig, send us your resume and a cover letter that:
- Mentions the Tier 1 Help Desk Technician role.
- Highlights why you’re perfect for the job.
- Shares that you’re excited about the early shift (5 AM start time).
Let’s make IT awesome together!
We are committed to providing an inclusive and welcoming environment for all members of our team. Portland Internetworks does not and shall not discriminate on the basis of race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation or military status.
Salary : $22