What are the responsibilities and job description for the Fixed Operations Manager position at Harley-Davidson of Indianapolis?

12400 Reynolds Drive, Fishers, IN 46038

Fixed Operations Manager

Excellent Pay Plan and Benefits

At least 3 Years of Motorcycle Service and Parts Experience is Required

Must have a Motorcycle Endorsement

or Be Prepared to Obtain It

Harley-Davidson of Indianapolis is looking for an experienced Fixed Operations Manager. We believe our employees are our greatest asset and invest in their success. We constantly seek to provide the best sales and service experience possible to our customers and to always 'go the extra mile'.

We offer :

Excellent pay plan!
Health, Dental, Vision and Disability Insurance
Life Insurance
Employee discounts
Career advancement opportunities

Responsibilities – Fixed Operations Manager :

Oversee an efficient and profitable High-Volume Service and Parts Department

Generate revenue, communicate with customers, explain vehicle maintenance services as well as auto repair, develop estimates and quotes, and focus on customer satisfaction

Create operating budget, meet monthly forecasts, review sales, costs, and inventory

Oversee employee training and development

Create work schedules and maintain the accounting of employee productivity

Generate repeat customers and provide resolutions to customer concerns

Maintain parts stock levels that enable work to be completed without delay

Assist in issuing parts to technicians and customers

Ensure a clean, organized, and safe working environment

Ensure that equipment is properly maintained and repaired

Qualifications / Requirements – Fixed Operations Manager :

At least 3 years of Motorcycle Service and Parts experience is required

Additional experience in automotive service and parts operations is an added PLUS!

Knowledge of warranty procedures, work schedules, etc.

Excellent supervisor, customer service, and communication skills

Ability to multi-task in a fast-paced environment

High school diploma or equivalent

Valid driver’s license with motorcycle endorsement is required – we will help you obtain this.

Please upload your resume. Completing the online assessment will grant you priority consideration!

Must be authorized to work in the U.S. without sponsorship and be a current resident

Must pass pre-employment testing to include background checks and MVR.

About us :

For more than forty-five years, Harley-Davidson® of Indianapolis has been a family-owned business . We constantly seek to provide the best sales and service experience possible to our customers and to always 'go the extra mile'. Here at Harley-Davidson of Indianapolis we not only pride ourselves on the work we can do for our customers but also with the community. For every motorcycle sold at HD of Indy, we are working with the Patachou Foundation to provide meals for 10 kids in the Marion and Hamilton County Areas.

Qualified applicants will receive consideration for employment without discrimination because of sex, marital status, race, color, creed, national origin, age, or the presence of a non-job-related handicap.

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