What are the responsibilities and job description for the Fixed Operations Director position at York Automotive?
York Automotive is a leading franchised auto dealership with six locations and two state-of-the-art body shops. We pride ourselves on delivering exceptional customer service, quality vehicles, and unparalleled automotive solutions. We are currently seeking a highly skilled and motivated Fixed Operations Director to join our team and oversee our fixed operations across all locations.
Job Description : As the Fixed Operations Director, you will be responsible for managing and optimizing our service, parts, and body shop operations. Your primary goal will be to ensure the highest level of customer satisfaction, operational efficiency, and profitability. This role requires a strategic thinker with strong leadership skills and a deep understanding of fixed operations in the automotive industry.
Key Responsibilities :
- Oversee the daily operations of service departments, parts departments, and body shops across all locations
- Develop and implement strategies to improve efficiency, productivity, and profitability
- Ensure the highest level of customer satisfaction by maintaining excellent service standards
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement
- Collaborate with other department heads to align operational goals and objectives
- Recruit, train, and mentor staff to foster a high-performing and motivated team
- Develop and manage budgets, forecasts, and financial reports
- Ensure compliance with all safety, environmental, and regulatory standards
- Implement and maintain best practices and standard operating procedures (SOPs)
Qualifications :
Benefits :
York Automotive Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.