What are the responsibilities and job description for the Head of Information Technology position at Harnham?
Head of Technology Operations
Education
Hybrid - NYC
Compensation: $220,000-$250,000 Bonus
About the Company
Join a fast-growing, mission-driven organization based in New York City that’s redefining how technology empowers teams. With innovation at its core, this organization is investing in scalable infrastructure, modern tools, and a high-performing support model to elevate the experience of every user across the network.
About the Role
We’re looking for a strategic and hands-on Head of Technology Operations to lead and evolve the organization’s IT services and support functions. Reporting to the Head of Data and Infrastructure, this role is ideal for a technology leader who thrives in high-impact environments and is passionate about operational excellence, cross-functional partnership, and continuous improvement.
You'll lead a multi-disciplinary team spanning the Help Desk, Systems Administration, Network Engineering, and Device Management—building a proactive, solutions-oriented tech operations function that enables scale and performance.
Key Responsibilities
- Build and lead a cohesive Technology Operations team with clear KPIs and success metrics.
- Define a long-term strategic vision and implement near-term action plans to modernize and scale IT services.
- Oversee daily operations across help desk, device management, systems administration, and network engineering.
- Streamline support processes and elevate service levels for both hardware and software across the org.
- Partner with stakeholders across departments to anticipate and meet evolving technology needs.
- Manage vendor relationships for infrastructure, systems, and operational tools.
- Collaborate closely with Data, InfoSec, and Project Management leaders to align on shared tech goals.
What We’re Looking For
- 8–10 years of experience in IT leadership roles, with direct oversight of multi-functional tech teams.
- Strong knowledge of enterprise infrastructure, including device management, cloud platforms (AWS, Azure, GCP), and systems/network administration.
- Proven success in transforming reactive IT support into strategic, proactive operations.
- Excellent communication skills—able to translate technical strategy into business impact and present to senior leadership.
- Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
How to Apply
Please express your interest by applying via the link on this page or emailing your resume directly to Gabriella Ferrara.
Salary : $220,000 - $250,000
