What are the responsibilities and job description for the HCVR Houseperson (Full Time; Day Shift) $15/hour position at Harrah's Cherokee Valley River Casino & Hotel?

Job Description

Harrah's Cherokee Valley River Casino & Hotel Position Description

POSITION TITLE : Houseperson

DIVISION : Hotel

DEPARTMENT : Hotel Housekeeping

GRADE / FLSA STATUS : H8 - Non-Exempt

BADGE TYPE / COLOR : Work Permit - Peach

REPORTS TO : Shift Supervisor, Housekeeping; Dual Rate Supervisor, Housekeeping

SUPERVISES : N / A

JOB SUMMARY :

Your work as a Houseperson directly impacts the guest experience. Your friendly and courteous service, combined with your thorough and prompt cleaning of assigned areas, ensures that every guest enjoys a comfortable and pleasant stay, in line with the Caesars Standards of Operation.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES :

Clean, polish, dust, and buff public area furniture and furnishings; vacuum and shampoo carpets and fabrics; mop tiled areas; and clean rooms as needed
Remove / empty all trash from public areas, employee landings, and hallways and ensure, room service trays, microwaves, rollaway beds, and cribs are cleared from guest hallways
Maintain the cleanliness and safety of walls, light fixtures, louvers, ceilings, and shelves in public areas, employee landings, stairwells, and storage areas, and report any mechanical deficiencies to the Facilities department and Hotel Housekeeping leadership as needed
Maintain adequate supplies (amenities, linen, etc.) on employee landings to ensure ample stock for each working day based on department-established PAR levels
Operate and maintain all cleaning equipment and report any needed repair or safety issues to Hotel Housekeeping leadership
Recognize and use appropriate chemicals
Deliver all items requested by guests in a timely manner consistent with property standards and delight our guests with outstanding resort-level service
Proper use of the housekeeping tracking systems to receive and track work assignments
Turn in all lost and found items in a timely manner consistent with property standard
Secure and return all keys, radios, and handhelds at the end of the shift
Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

MINIMUM QUALIFICATIONS :

A high school diploma or GED is preferred

Must demonstrate the following essential knowledge and skills :

Neat, professional appearance with excellent personal hygiene

Must be able to use a handheld device and a handheld radio w / earpiece for communication

Must be able to work as a team with other Team Members

Strong interpersonal skills and excellent oral and written communication skills

Self-starter : must work without close supervision and possess an ability to handle multiple priorities in a fast-paced environment

Knowledge of housekeeping computer systems and programs

Not required at time of hire; may be learned in the probationary period agreed upon at the time of hire

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS :

Must be able to stoop, bend, reach, kneel, twist, grip items, work in small, shared office spaces, and walk and stand for long periods

Must be able to respond to visual and aural cues and read, write, speak, and understand English

Must be able to lift up to 50 pounds and carry 5 pounds

Must be able to work around dogs / pets

Must be able to work with various cleaning chemicals

Must be able to operate equipment including, but not limited to, vacuum, mop, and broom

Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke

Must be able to work a flexible schedule, including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Valley River Casino & Hotel reserves the right to change the above job description whenever necessary. 10.24.24

About Us

Proud to have opened our doors in September 2015.

Located approximately one hour west of Harrah's Cherokee Casino Resort in Murphy, NC. We're about two hours from Knoxville, Chattanooga, and downtown Atlanta.

Distinguished by our seven-story Hotel Tower, offering 300 guest rooms and 27 deluxe rooms.

Made to entertain with 70 table games, including blackjack, roulette, craps, and 1,100 slot machines.

Salary : $15

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HCVR Houseperson (Full Time; Day Shift) $15/hour

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