What are the responsibilities and job description for the Manager of Inside Sales position at Harri?

About Harri :

Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand.

If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family.

Who you are :

At Harri, we thrive when our people thrive. As a Manager of Inside Sales, you are driven by that same philosophy - helping operators worldwide unlock the value of our products and solutions while fostering long-term relationships. You will be the leading force that fuels our growing prospect relationships in our U.S. market.

In this role, you will partner with the Senior Director of Global Sales Development team to refine processes, drive team performance, and ensure seamless collaboration between sales and marketing functions. You will be responsible for driving revenue growth with your team by identifying, qualifying and closing sales opportunities.

You love & thrive in a fast-paced, evolving environment, bringing creative problem-solving to unstructured challenges. You love creating processes and working closely with marketing to execute initiatives and campaigns. You love developing reps and want to learn to become a stronger leader. This role offers the opportunity to lead a high-impact team, develop innovative strategies, and directly contribute to the growth and success of the organization.

Most importantly - you are curious, courageous, and operate with conviction.

Curiosity : You have a natural curiosity and are always eager to learn, ask questions, and uncover new insights to drive success.
Courage : You possess the courage to take risks, challenge the status quo, and pursue bold opportunities, even in the face of uncertainty.
Conviction : You operate with excellence, driven by a deep conviction to deliver results and uphold high standards in everything you do.

Key Responsibilities :

Team Leadership & Development :

Recruit, train, mentor, and manage a high-performing inside sales team.

Foster a positive and collaborative team culture focused on accountability, continuous learning, and achieving sales goals.

Conduct regular one-on-ones and team meetings to provide coaching, feedback, and performance updates.

Sales Strategy & Execution :

Develop and execute strategies to meet and exceed sales targets and KPIs.

Monitor team performance, analyze sales metrics, and identify areas for improvement.

Create and refine sales processes to improve efficiency and effectiveness.

Collaborate with marketing and other departments to align efforts and optimize lead generation and conversion.

Customer Relationship Management :

Ensure the team provides exceptional customer service and maintains strong client relationships.

Address escalated customer concerns and develop solutions to enhance satisfaction and retention.

Oversee the accurate use and maintenance of CRM systems to track leads, opportunities, and performance.

Reporting & Analysis :

Prepare and present regular sales performance reports to senior leadership.

Analyze market trends and customer feedback to identify growth opportunities and inform strategic planning.

Experience and Skills :

Bachelor’s degree in Business, Marketing, or a related field (preferred).

5 years of experience in inside sales, with at least 2 years in a leadership role.

Proven track record in building an inside sales team from the ground up.

Proven track record of meeting or exceeding sales targets.

Strong understanding of CRM systems, sales metrics, and reporting tools.

Excellent leadership, coaching, and communication skills.

Ability to analyze data, identify trends, and drive data-driven decisions.

A proactive, problem-solving mindset with a focus on achieving results.

Experience in selling into the restaurant industry more specifically into franchise / franchisees.

Experience in the hospitality industry is a plus!

Familiarity with modern sales tools and platforms like Salesforce, HubSpot, or equivalent.

Strong understanding of the customer lifecycle and lead generation techniques.

The base salary range for this position is $110,000-$130,000 (USD).

Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time.

Salary : $110,000 - $130,000

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