Maintenance Service Supervisor

The Maintenance Service Supervisor supervises the coordination of maintenance services, oversees document control, and facilitates inspections and utility monitoring. The role requires strong leadership in managing the department's response to high-profile events, ensuring prompt and accurate coordination to address facility and roadway issues. The Maintenance Service Supervisor is also responsible for managing resources and nightly schedules, ensuring compliance with industry standards and safety regulations. This role plays a critical role in ensuring the efficient operation of the Roadway & Facility Infrastructure Maintenance department for Harris County Toll Road Authority (HCTRA).

Duties and Responsibilities:

• Supervises Maintenance Service Clerks who handle service requests, ensuring that all calls for service are documented accurately and that appropriate responses are initiated. Ensure proper documentation and proof of pesticide compliance, maintenance, and inspections, in accordance with industry standards and regulatory requirements. Provide guidance and assume the responsibilities of Maintenance Service Clerks in their absence to ensure uninterrupted operations.
• Creates and maintain nightly schedules for preventive maintenance activities, coordinating with contractors and internal teams to ensure timely execution of tasks. Develop and oversee the monthly coordination assignments and progress, reviewing all reports to ensure alignment with department goals and timelines. Ensure that maintenance personnel and contractors are deployed efficiently to address service requests and maintenance needs.
• Monitors and analyze utility bills, maintaining a detailed report that tracks consumption trends, identifies cost-saving opportunities, and quickly detects issues like leaks or usage spikes for prompt resolution. 
• Leads maintenance coordination efforts during high-profile events, managing both critical and non-critical service calls. Use communication tools such as radios, phones, and computers to log calls, dispatch field units, and ensure that maintenance issues are addressed promptly. Ensure timely responses and mobilization of crews, vehicles, and field units during high-pressure situations
• Oversees the creation, review, and management of maintenance reports, ensuring accuracy and completeness in all documentation. Maintain compliance with all safety and environmental regulations, ensuring that all reports are properly filed and accessible for audits or inspections.

Other Duties:
This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time.Education and Experience:
High School diploma or equivalent from an accredited institution.
A minimum of five (5) year supervisory experience in general office setting, along with dispatcher/coordinator or phone operator.

Knowledge, Skills, and Abilities:

• Proficient in analyzing utility data, identifying trends, and making data-driven recommendations to control costs.  
• Calm and decisive under pressure, with strong communication skills in high-stress situations.  
• Capable of building and maintaining effective working relationships in a diverse environment.  
• Accurate in recording information, documenting actions, and ensuring data completeness.  
• Excellent verbal and written communication skills for clear, concise collaboration.  
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).  
• Strong organizational skills, attention to detail, and ability to manage multiple tasks.  
• Skilled in solving routine problems using established guidelines and procedures.  
• Ability to lead, motivate, and develop a team effectively. 
• Ability to efficiently manage time and prioritize tasks for both self and team.

Physical Demands:
Sedentary work requires the exertion of up to 10 pounds of force occasionally, and minimal force frequently or constantly to move objects, including the human body. This role primarily involves sitting, with walking and standing required only occasionally, following standard sedentary work criteria.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.Position Type and Typical Hours Work:
Full-time position with typical hours Monday through Friday, and weekends as needed. May work either morning or afternoon shifts. Emergency situations may require additional hours. 

This position is considered essential personnel and is subject to being held over or working extra shifts as needed during times of emergency, declared disasters, or as needed to support critical business functions and to provide services for the benefit of the public while other governmental office could be or are closed. 

Work Environment:
Primarily office-based with potential exposure to inclement weather or temperature changes. May be required to work before, during, or after severe weather events, with possible hazardous travel conditions, such as high water.

Reporting Relations:
Reports To Position: Roadway Maintenance Manager
Supervises Positions: Maintenance Service Clerks

Harris County is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, pregnancy, disability, genetic information, or any other protected class in accordance with applicable federal and state laws.

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or email: ADACoordinator@bmd.hctx.net