What are the responsibilities and job description for the Supervised Visitation Caseworker position at Harris County?
Duties and Responsibilities:
- Schedule and conduct new client intakes, including interviewing clients and children, collecting demographic information, collecting criminal history, explain program rules and obtain signatures, review safety plan, and create file.
- Open supervised visitation files. Prepare family intake summary information, including contact cards, contact phone numbers, reasons for referral, frequency of visits, emergency medical authorization, etc.
- Receive incoming client calls according to departmental procedures in a courteous manner and provides information to the public (other County departments, etc.). When necessary, refer clients to other agencies from the referral list provided. Route other calls to the appropriate staff personnel in a timely manner. Other duties include distributing faxes, taking accurate messages, monitoring office appointments, e-filing letters, and maintaining reception area.
- Performs clerical duties to include but not limited to: typing correspondence, faxing, filing, file set-up and data entry.
- Monitor and maintain an active, registration pending and administrative hold caseload of Supervised Visitation cases by alpha split, entering all relevant information and events accurately and in a timely manner. Following data base entry, prepare and forward notice to the Court, attorneys, and parties regarding visitation site assignment.
- Provide supervisory and/or monitor duties on the Saturday following the 1st, 3rd, and 5th Friday of each month at a minimum of 8:30 am to 1:30 p.m. at various sites around Harris County.
- Close Supervised Visitation files. Ensure that documents are securely fastened and organized appropriately in all case files being routed to the bank. Enter data in the case management database.
Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Education and Experience:
High School Diploma or GED equivalent from an accredited educational institution.
Three (3) years customer service, legal, social work or case management experience required.
Knowledge, Skills, and Abilities:
Ability to learn and become proficient in a case management system.
Proficient using Microsoft Word for Windows and Excel.
Strong writing ability and communication skills.
Excellent customer services skills.
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
- Ability to learn and become proficient in various software and web applications.
- Proficient using Microsoft Word for Windows, Windows 2000, Excel, and Access.
- Strong writing ability and communication skills.
Position Type and Typical Hours of Work:
Grant-funded Full-time
Monday - Friday | 8 hours a day
Start time is between 7:30 A.M. and 8:00 A.M.
The position does require working on each Saturday following the 1st, 3rd & 5th Saturday of the month from 8:15 p.m. to 1:30 a.m.
- Depends on Qualifications
- Based on 26 Pay Periods
- Plus, benefits
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Salary : $52,500 - $55,000
