What are the responsibilities and job description for the Benefits Representative position at Harvard University?
Job Summary
The Benefits Representative is a member of the Benefits Contact Center. This individual spends most of their time responding to employee questions and issues regarding the Harvard Employee Benefit programs. These inquiries may come through via phone, email or in person.
Position Description
Responsibilities include, but are not limited to the following:
- Answer employee benefits questions and resolve individual benefits issues in a timely and professional manner.
- Ensure individual service levels for availability are met.
- Research second-level issues using internal resources and vendor contacts as required. If necessary, escalates issue for resolution using pre-defined processes.
- Document all issues and questions using the case management tool and following office procedures.
- Reply to written inquires to Benefits office email box following department guidelines. Escalate questions for resolution using pre-defined processes.
- Participate in special projects as assigned.
- Other duties as assigned.
Basic Qualifications
High school diploma required.
Minimum three (3) years of related customer service experience, preferably in an employee Benefits Office.
Minimum three (3) years of related customer service experience, preferably in an employee Benefits Office.
Additional Qualifications and Skills
- In addition to the Basic Qualifications above, the ideal candidate will demonstrate the following strongly preferred skills and experience:
- A college degree or some college coursework. An equivalent of education plus relevant experience in an employee Benefits Office may fulfill this preference.
- In order to serve Harvard’s diverse population, fluency in languages in addition to English is strongly preferred.
- Strong interpersonal skills
- Exceptional written and verbal communication skills
- Presentation skills
- PeopleSoft experience
- Proficiency in Microsoft Office
- Ability to handle complex and confidential information with discretion
Working Conditions
This position will be based on our campus in Cambridge, MA.
All remote work must be performed in a state in which Harvard is registered to do business (CA, CT, MA, MD, ME, NH, NY, RI, and VT). Harvard Human Resources is currently developing hybrid workplace models which actively support some remote work (within a state in which Harvard is registered to do business) where business and team needs allow. Furthermore, individual flexible and remote work options for this role will be discussed during the interview process.
All remote work must be performed in a state in which Harvard is registered to do business (CA, CT, MA, MD, ME, NH, NY, RI, and VT). Harvard Human Resources is currently developing hybrid workplace models which actively support some remote work (within a state in which Harvard is registered to do business) where business and team needs allow. Furthermore, individual flexible and remote work options for this role will be discussed during the interview process.
Additional Information
Please note that Harvard University cannot provide Visa Sponsorship or Work Authorization for this position.
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Harvard University offers an outstanding benefits package including:
Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 12.5 paid holidays, and 3 paid personal days per year.
Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
Retirement: University-funded retirement plan with full vesting after 3 years of service.
Tuition Assistance Program: Competitive tuition assistance program, incredibly affordable classes directly at the Harvard Extension School, and discounted options through participating Harvard grad schools.
Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation, and complementary health services.
Harvard access to athletic facilities, libraries, campus events, and many discounts throughout metro Boston.
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All Harvard community members must comply with the University’s health and safety guidelines and protocols, including but not limited those related to COVID-19, such as testing, masking, distancing, etc. Additionally, Harvard requires COVID vaccination and reporting of vaccination status for all Harvard community members. You may claim exemption from the vaccination requirement for medical or religious reasons. Note that unvaccinated individuals are subject to additional public health measures (e.g., more frequent testing, more stringent masking, etc.) above and beyond what is required of vaccinated individuals. More information regarding the University’s COVID vaccination requirement and exemptions is available on the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/.
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If you believe you need a reasonable accommodation in order to search for a job or to submit an application, please contact us at 617-495-2772. This is a dedicated line to assist job seekers with a disability requiring assistance in applying online
**
Harvard Human Resources is committed to enabling Harvard’s world changing mission through inclusive excellence in Human Resources practices. We welcome applicants who bring varied experiences, backgrounds, and expertise to advance the work of the department in service to Harvard’s mission.
**
Harvard University offers an outstanding benefits package including:
Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 12.5 paid holidays, and 3 paid personal days per year.
Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
Retirement: University-funded retirement plan with full vesting after 3 years of service.
Tuition Assistance Program: Competitive tuition assistance program, incredibly affordable classes directly at the Harvard Extension School, and discounted options through participating Harvard grad schools.
Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation, and complementary health services.
Harvard access to athletic facilities, libraries, campus events, and many discounts throughout metro Boston.
**
All Harvard community members must comply with the University’s health and safety guidelines and protocols, including but not limited those related to COVID-19, such as testing, masking, distancing, etc. Additionally, Harvard requires COVID vaccination and reporting of vaccination status for all Harvard community members. You may claim exemption from the vaccination requirement for medical or religious reasons. Note that unvaccinated individuals are subject to additional public health measures (e.g., more frequent testing, more stringent masking, etc.) above and beyond what is required of vaccinated individuals. More information regarding the University’s COVID vaccination requirement and exemptions is available on the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/.
**
If you believe you need a reasonable accommodation in order to search for a job or to submit an application, please contact us at 617-495-2772. This is a dedicated line to assist job seekers with a disability requiring assistance in applying online
**
Harvard Human Resources is committed to enabling Harvard’s world changing mission through inclusive excellence in Human Resources practices. We welcome applicants who bring varied experiences, backgrounds, and expertise to advance the work of the department in service to Harvard’s mission.
Job Function
General Administration
Location
USA - MA - Cambridge
Job Code
403038 Staff Assistant III-Specialist
Sub-Unit
Harvard Human Resources
Department
Benefits
Time Status
Full-time
Salary Grade
054
Union
55 - Hvd Union Cler & Tech Workers
Pre-Employment Screening
Education, Identity
Schedule
This is a full-time Non-Exempt position. Typical business hours are Monday through Friday, 9AM - 5PM, 35 hours per week.
Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
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