What are the responsibilities and job description for the Industrial Sales Specialist position at Harwood Rubber Products?
Harwood Rubber Products, a leading industrial rubber roller manufacturer, seeks an experienced Inside Sales Representative to drive business growth.
Job Summary
This role will be responsible for managing customer relationships, processing orders, and supporting sales efforts. The ideal candidate will have experience in manufacturing or industrial sales, excellent communication skills, and a proactive approach to customer service.
About the Role
- Serve as the primary point of contact for inbound sales inquiries, providing prompt and professional customer support.
- Develop and maintain strong relationships with existing customers to ensure repeat business and customer satisfaction.
- Process quotes, orders, and follow up on pending sales opportunities.
- Collaborate with the outside sales team to identify and pursue new business opportunities.
- Work closely with production and operations teams to ensure customer orders are processed efficiently.
- Maintain accurate records in the CRM system, tracking customer interactions, orders, and sales data.
- Assist in creating and maintaining pricing strategies and sales reports.
- Provide technical support and product recommendations to customers based on their needs.
- Participate in occasional customer visits and trade shows as needed.
Requirements
- 2 years of inside sales, customer service, or account management experience (preferably in manufacturing or industrial sales).
- Strong communication skills with the ability to build rapport with customers.
- Proficiency in Microsoft Office and CRM software (experience with ERP systems is a plus).
- Highly organized with strong attention to detail.
- Ability to multitask and manage multiple customer accounts.
- Problem-solving mindset with a customer-first approach.
Benefits
- Competitive salary with performance-based incentives.
- Comprehensive benefits package, including health, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and holidays.
- Opportunities for professional growth and development.
