What are the responsibilities and job description for the Manufacturing Account Manager position at Harwood Rubber Products?
At Harwood Rubber Products, we are committed to delivering exceptional customer experiences through our sales team. As an Inside Sales Representative, you will play a critical role in achieving this goal by driving business growth through effective customer relationship management, order processing, and sales support.
Key Responsibilities
- Main Point of Contact: Respond promptly and professionally to all inbound sales inquiries, ensuring timely resolution and satisfaction of customer needs.
- Cultivate Strong Relationships: Develop and maintain long-term relationships with existing customers to foster repeat business and customer loyalty.
- Order Processing and Follow-up: Process quotes, orders, and track pending sales opportunities to maximize sales potential.
- Team Collaboration: Work closely with the outside sales team to identify new business opportunities and develop strategic sales plans.
- Internal Coordination: Collaborate with production and operations teams to ensure efficient order processing and timely delivery of products to customers.
- Data Management: Maintain accurate records in our CRM system, tracking customer interactions, orders, and sales data to inform future sales strategies.
- Pricing Strategies and Sales Reporting: Assist in creating and maintaining pricing strategies and sales reports to optimize sales performance.
- Customer Support and Product Recommendations: Provide technical support and product recommendations to customers based on their specific needs and preferences.
- Occasional Customer Visits and Trade Shows: Participate in occasional customer visits and trade shows to strengthen relationships and promote our products.
Requirements
- Minimum 2 years of experience in inside sales, customer service, or account management, preferably in manufacturing or industrial sales.
- Excellent communication and interpersonal skills with the ability to build strong relationships with customers.
- Proficiency in Microsoft Office and CRM software, with experience in ERP systems being an asset.
- Strong organizational and time management skills with attention to detail.
- Ability to multitask and manage multiple customer accounts effectively.
- Customer-centric problem-solving approach with a focus on delivering exceptional customer service.
Benefits
- Competitive salary with performance-based incentives.
- Comprehensive benefits package, including health, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and holidays.
- Opportunities for professional growth and development.
