What are the responsibilities and job description for the Claim Technician position at Hastings Mutual?

Hastings Insurance is currently looking for a Claim Technician to join our Claim Operational Oversight team! The Claim Technician will support day-to-day claim processing including first notice of loss, mail flow processing, accurate financial and statistical coding entries, medical payment processing, answering phones, and customer service support.

Position Location & Work Format

This is a full-time, non-exempt (hourly) position, typically working Monday - Friday from 8 : 00 am to 4 : 30 pm.
Employees must be able to work at our Hastings, Michigan corporate headquarters, either on a daily basis or in a "hybrid" arrangement of both on-site and remote-based work.

Position Duties & Responsibilities

Ensures that all financial and coding entries are completed properly and accurately in the Claim system of record, document retrieval system, and policy administration system.

Acts as a customer service representative by providing pertinent information to insureds, agents, and all other callers in a timely and courteous manner.

Organizes and prioritizes all tasks to complete critical items timely.

Indexes and matches incoming mail.

Distributes incoming faxes to appropriate claim handlers to ensure the handler can promptly facilitate the loss adjustment.

Accurately maintains the unit's filing of claim documents and files to ensure effective unit productivity.

Serves as support for other claim personnel.

Actively participates in professional development, i.e. continuing education or self-improvement.

Other duties as assigned by leadership, either verbally or in writing.

Candidate Requirements & Qualifications

A high school diploma or GED certificate is required.

Ability to type a minimum of 50 words per minute with 90% accuracy.

Excellent verbal and written communication skills, especially telephone etiquette.

Ability to work in a high-volume, fast-paced environment while managing multiple priorities.

Experience working effectively in a team environment.

Demonstrated PC skills including basic use of Microsoft Office products.

Good time management and organizational skills with the ability to prioritize and complete work and / or projects effectively.

About Us

At Hastings Insurance, our balanced corporate strategy focuses on implementing emerging technologies, cultivating strong independent agency relationships, and providing the right products to our policyholders.

We seek to strategically grow our product lines and continue to expand geographically while maintaining our financial stability and innovative nature.

Our talented employees are dedicated to providing excellent customer service to our agent partners and policyholders. Many of our employees have been identified as industry experts, and we value the knowledge and skills that they contribute to our success.

For more than 135 years, Hastings has helped our customers protect their valued assets and rebuild after devastating losses. We are proud to be rated an A (Excellent) insurance carrier by A.M. Best Company.

Our Commitment as an Employer

We value the strength of a diverse and inclusive workforce. Hastings Insurance is committed to providing equal opportunity for all employees and candidates in a work environment that does not tolerate discrimination or harassment. Decisions related to employment are based on business needs, position requirements, and individual characteristics without regard to appearance, nationality, origin, race, color, religion, gender, sexual orientation, age, body, disability, veteran, family, marital status, or any legally protected class.

Hastings Insurance seeks to provide reasonable accommodation to disabled individuals in the hiring process in compliance with federal, state, and local law. Candidates requiring accommodation to complete their job application or participate in the interviewing process are asked to notify the Talent Acquisition Specialist or contact us at 800-442-8277.

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