Customer Success and Returns Coordinator

Service Coordinator – Customer Returns & Logistics

At PTZOptics and HuddleCamHD, we are redefining the world of professional video technology. Our industry-leading PTZ (pan-tilt-zoom) cameras and cutting-edge solutions are trusted by businesses, broadcasters, and content creators worldwide. As we continue to grow, we’re looking for a highly organized, detail-oriented Service Coordinator to join our team and play a key role in facilitating product returns, customer support, and logistics.

Why Join Us?

This is more than just a supporting role—it's an opportunity to be at the forefront of innovative video technology, ensuring our customers experience seamless service while engaging with our advanced products. You'll collaborate with multiple departments, develop expertise in our products and services, and have room for professional growth in an exciting and evolving industry.

What You’ll Do:Logistics & Warranty Services

• Process and manage Return Merchandise Authorizations (RMAs) with efficiency and accuracy.
• Evaluate and troubleshoot returned products, determining resolutions in alignment with our customer-focused support protocols.
• Coordinate with internal teams to ensure a smooth flow of returned goods and replacements.
• Maintain inventory organization and tracking for service-related products.

Customer Experience & Support

• Provide personable customer service to domestic and international clients via email and phone.
• Support customers by managing product returns, streamlining interactions, and coordinating logistics to deliver exceptional customer service experiences
• Coordinate payment processing for service-related transactions.

Data & Workflow Execution

• Facilitate seamless communication and manage detailed product-return records across various internal systems, ensuring team alignment.
• Reconcile returned and shipped items, ensuring accurate inventory tracking.
• Maintain accurate documentation and ensure compliance across domestic and international standards by efficiently managing records, paperwork, and regulatory requirements.

What We’re Looking For:

We’re looking for a detail-driven problem solver who thrives in a structured, process-driven environment. If you love organization, enjoy creating seamless experiences for others, and are excited by cutting-edge technology, this role is your gateway to an exciting career with a company that’s always pushing boundaries through innovation. At the heart of it all, you’ll be making people’s lives easier and more enjoyable—because great processes lead to happy clients.

Who We’re Looking For;

• Someone highly organized with the ability to manage and coordinate multiple simultaneous workflows and processes

• Someone who excels at problem-solving and who pays attention to every detail to make sure that our clients and any unexpected challenges are handled quickly and accurately

• Someone detail-oriented who will thrive working with financial records, documentation, workflows, and inventory data.

• Someone comfortable using Google Suite, with additional consideration given if you've worked with Salesforce, Asana, or Acctivate.

• Someone with a valid driver’s license with dependable and daily transportation to work.

• Someone who is a clear communicator, a sharp thinker, and who can adapt to various work environments

• We're seeking a self-motivated individual who demonstrates initiative and takes pride in delivering high-quality work.

Education and/or Experience

• Minimum 2 years of experience in customer service

• 1-2 years experience preferred in logistics or related field

• An Associate’s degree in business or a related field is preferred, but candidates with a high school diploma or equivalent are encouraged to apply.

Language and Mathematical Skills

• Ability to read and speak English and comprehend verbal and written instructions

• Excellent communication skills, both written and spoken

• Basic mathematical skills, with preferred proficiency in data analysis

Reasoning Ability

• Demonstrate the ability to anticipate and solve practical problems or resolve issues.

• Ability to expertly navigate situations, solve problems, and create structure in a rapidly changing environment.

Physical Demands and Work Environment

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Individuals may need to sit or stand as needed for an extended period.
• Reaching above shoulder height, below the waist, or lifting as required

Job Type: Full-time

Pay: $42,500.00 - $43,500.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Ability to Commute:

• Downingtown, PA 19335 (Preferred)

Ability to Relocate:

• Downingtown, PA 19335: Relocate before starting work (Preferred)

Work Location: In person

Salary : $42,500 - $43,500