What are the responsibilities and job description for the Supervisor, Operation Support position at Hawaii Medical Service Association?
Supervisor, Operation Support #24-6349Honolulu, Hawaii, United States
Employment Type
Full-time
Exempt or Non-Exempt
Exempt
Job Summary
Worksite Location (In-Office) : Honolulu, Oahu
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
Pay Range : $53,000 - $99,000, position is eligible for an incentive bonus
Note : Individuals typically begin between the minimum to middle of the pay range
In collaboration with Customer Relation's Management, oversee all aspects of operations support. Oversee management of Customer Relations Operations Support staff, coordinate scheduling of staff assignments, manage HMSA's Corporate operator line, fulfill member requests for materials accurately and timely, and serve as a key contributor in supporting the contact center staff to meet the needs of our members. Contribute meaningfully to innovation activities to support the contact center's availability to service members. Effectively challenge and transform the department's efforts to always exceed our member's and customer's expectations.
Minimum Qualifications
- Bachelor's degree and three years of related experience, or equivalent combination of education and experience.
- One year of leadership experience / skills (e.g., coaching / mentoring, managing workflows, etc.).
- Process improvement development and implementation skills.
- Basic knowledge of Microsoft Office applications, including but not limited to Word, Excel, Outlook, and PowerPoint.
Duties and Responsibilities
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Salary : $53,000 - $99,000
