What are the responsibilities and job description for the Technical Sales Manager position at Hayward Holdings, Inc.?
The District Technical Sales Manager (DTSM) provides field-based technical and sales support for Hayward pool products and dealers. This role partners with District Sales Managers (DSMs), Business Development Managers (BDMs), and the Regional Service and Training Manager (RSTM) to develop and implement market-specific strategies, support new dealer relationships, and build a strong local network of service providers. As a key resource for technical expertise and decision-making, the DTSM plays a critical role in driving customer satisfaction and sales growth.
Responsibilities
1. Strategic Collaboration and Market Development
Partner with DSMs, BDMs, and the RSTM to create and execute market-specific sales and service strategies.
Identify opportunities to grow sales within specific product categories, customer segments, or markets.
Conduct regular business review meetings to evaluate progress, address gaps, and adjust plans.
Implement initiatives to enhance the Hayward experience, including aftermarket support, training, and service network optimization.
2. Service Network Management
Build, train, and maintain a robust network of service providers to perform repairs and support Hayward products.
Identify and recruit service providers to address network gaps.
Serve as a technical resource and resolve escalated service issues.
Train service providers directly or in collaboration with the RSTM.
3. Territory Management and Sales Support
Manage territory budgets and contribute to annual sales planning.
Support trade customers, including builders, retailers, dealers, and service providers, to achieve sales goals.
Conduct customer visits with DSMs to strengthen relationships and onboard new dealers.
Facilitate training events and participate in trade shows and other local events to engage customers.
4. Technical Expertise and Customer Support
Act as the local corporate presence for technical services, proactively managing customer relationships through site visits, feedback, and training.
Address and resolve escalated customer service issues.
Conduct on-site repairs or education sessions as needed.
