Games Manager-HB Leisure-Busch Gardens

HB Leisure is the leading attraction partner for skill games and amusement around the world, operating in over 100 theme parks across 25 countires.

We’re looking for a Games Manager seeking their next exciting challenge to join our HB Leisure management team and be part of the fun while delivering excellent customer service for our visitors. At HB Leisure, you’ll get to be a part of an exciting industry, where the days and nights are fast-paced and work with a diverse set of co-workers driven by their enthusiasm for helping people have more fun.

Primary Responsibilities:

• Providing Training and Development: Ensure team members have the necessary skills and knowledge to perform their roles effectively. This involves providing ongoing training and development opportunities, whether through formal training programs, workshops, or one-on-one coaching sessions.
• Responsible for leading all aspects of 50 staff members to ensure the highest levels of safety and guest enjoyment.
• Responsible for meeting current sales metrics
• Responsible for monitoring store merchandise to maintain optimum inventory level
• Maintain a safe work environment for both team members and guests through effective training, policies and procedures
• Effectively and quickly resolve guest concerns.
• Conduct effective and regular conversations with games staff to ensure individual development and goals are being met
• Ensure compliance of supervisors and team leaders with company policies and procedures
• Conduct training for current and new employees ensuring a well-trained, motivated staff.
• Work closely with Human Resources to interview and hire new employees
• Oversee payroll functions for team members ensuring accuracy and timeliness
• Work closely with park management for events and park-related activities
• Maintain a games area presence through frequent contact with team members and guests while assessing needs in each area – staffing, maintenance, cleanliness, signage, and safety
• Ability to work varied shifts to include nights and weekends as needed.
• Performs other duties as assigned

Qualifications:

• 2-3 years’ work experience preferred
• 1 years management experience preferred
• Previous experience working in high-volume, guest-focused environment preferred
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.

• Strong sales skills and the ability to ensure customer satisfaction on a daily basis while maintaining operations
• Required to work non-traditional hours; weekends, evenings, holidays.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Commitment to providing exceptional service to customers and support to team members.

• Goal-oriented, self-motivated, creative, flexible and adaptable to new situations.
• Experience in amusement games preferred
• One (1) year Sales experience
• Two (2) Customer service experience

Benefits & Perks

Competitive Compensation, Medical, Dental, Vision, 401K, Team Member Merchandise Discounts, and More!

HB Leisure is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status, or any other basis prohibited by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.