Product Support Analyst

Description

Are you looking for a work environment where diversity and inclusion thrive? Submit your application with HCA Healthcare today and find out what it truly means to be a part of a team.

 We are committed to providing our colleagues with the support they need. We offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you. Some of our unique benefits we offer include:

We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. Your benefits include 401k, PTO medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, employee stock purchase program and student loan repayment. We would love to talk to you about this fantastic opportunity.

We value your contributions. Our employee recognition programs encourage our teams to raise the bar. Come be a part of the change! 

As a Product Support Analyst, you will be responsible for providing third (3^rd) level technical and end-user support for front and back office revenue cycle systems.  The Analyst serves as a liaison between IT&S, system Vendors, and other business areas to solve technical and business problems and align with business strategic and operational objectives.  They assist in small projects with the guidance and oversight from the Product Analyst II and Senior Product Analyst.

• Contribute functional and technical input to the resolution of inquiries from business areas within their area of specialization.

• Capture product defects (i.e. errors, broken functionality) and submit to the vendor.

• Document product enhancements for vendor solutions.

• Promote continuous improvement and best practice in processes and performance.

• Collaborate with deployment/Quality Assurance technical teams and system vendor to capture technical operational requirements for a production deployment (i.e. points of failure, scheduled jobs) to support transition to System Operations with initial production implementation/pilot.

• Resolve system issues and problems.

• Practice problem avoidance and root cause analysis.

• Document the business need for vendor delivered solutions.

• Participate in deliverables for small to medium project and product upgrades.

• Collaborate in process improvement projects with business analyst as needed.

• Promote continuous improvement and best practice in processes, performance, and data accuracy and submit projects for consideration.

• Manage and monitor product life cycles.

• Execute queries for product research and data flow reconciliation.

• Manage and execute utilities.

• Complete dataflow reconciliations between various revenue cycle and workflow systems.

Qualifications

Associates Degree is preferred.  Equivalent work experience may substitute for education requirements.

Minimum one to two years related experience required

Provider Enrollment and Artiva or workflow product Experience required

Parallon is an industry leader in revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nation-wide. Our parent company, HCA Healthcare has been consistently named a World’s Most Ethical Company by Ethisphere and is ranked in the Fortune 100. We are dedicated to ensuring our patients have the best experience even after they leave our facilities.

HCA Healthcare is dedicated to the growth and development of our colleagues. We will provide you the tools and resources you need to succeed in our organization. We are actively reviewing applications. Highly qualified candidates will be promptly contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#ParallonBCOM 

Notice

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For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.