Demo

Production Warehouse Coordinator

Health Advocate
Plymouth Meeting, PA Full Time
POSTED ON 1/23/2025
AVAILABLE BEFORE 4/3/2025

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!

2024 :

  • Excellence in Customer Service Awards : Organization of the Year (Small)
  • Stevie® Awards for Sales & Customer Service : Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

As part of Teleperformance in the US, we were also named #95 in the 2024 'Fortune 100 Best Companies to Work For®' in the USA by Great Places to Work (GPTW®)

Position Overview

The Production and Warehouse Coordinator is required to perform many functions within the Production Center and Biometric Screening Warehouse, including the ability to perform all functions performed by Senior Manager. Primarily, the candidate will manage, monitor and facilitate all production and fulfillment processes, including the tracking, pick-up and delivery, and quality check process, warehouse processes including processing inbound and outgoing orders and equipment, scanning and inventory, and kit assembly. The Production and Warehouse Coordinator will assist the Senior Manager in managing, monitoring and facilitating all production, warehouse, and shipping processes.

Essential Job Functions

  • Prioritize, track and log all production jobs
  • Provide print ready production files and complete order details
  • Provide order scheduling and routing information
  • Ensure adequate supplies are available to produce and ship orders
  • Responsible for ensuring highest quality during and after production and fulfillment process
  • Collate, sort and organize customer orders
  • Pack & ship all incoming and outgoing orders and kits using appropriate carrier
  • Scan and inventory all incoming and outgoing orders and kits
  • Report broken / damage equipment or not properly packaged shipments to Senior Manager
  • Assemble supplies into kits for shipping
  • Maintain highest level of cleanliness in workplace
  • Maintain shipping log and track all incoming and outgoing packages
  • Requirements

  • 2-5 years in a print production or design environment
  • High school diploma or equivalent education
  • Bachelor's degree preferred
  • Knowledge of Microsoft Office 2010 and Adobe Creative Suite 6.0 or greater required
  • Knowledge of PTI Fusion Pro and Satori Bulk Mailer software preferred
  • Document reproduction experience or quality controls experience preferred
  • Prior experience of print, fulfillment and mail house services preferred
  • Attention to detail, print design, color accuracy and consistency
  • Ability to work with fulfillment equipment such as folders, inserters, cutters and tabbers
  • Ability to stand on feet for extended periods of time
  • Ability to multitask in a fast paced environment
  • Able to move and lift 75 pounds
  • Company Overview

    Health Advocate is the nation's leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

    Learn more

    Health Advocate https : / / www.healthadvocate.com / site /

    Facebook https : / / www.facebook.com / healthadvocateinc /

    Video https : / / vimeo.com / 386733264 / eb447da080

    Awards : 2023 :

  • National Customer Service Association All - Stars Award : Service Organization of the Year.
  • Stevie® Awards for Sales & Customer Service : Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
  • 2022 :

  • Stevie® Awards for Sales & Customer Service : Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
  • Excellence in Customer Service Awards : Organization of the Year (Small)
  • Best in Biz Awards : Most Customer-Friendly Company of the Year - Medium and large category (Silver)
  • 2021 :

  • Stevie® Awards for Sales & Customer Service : Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Silver Winner
  • Stevie® Awards for Sales & Customer Service : Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner
  • Best in Biz Awards : Most Customer-Friendly Company of the Year - Medium and large category (Silver)
  • 2020 :

  • National Customer Service Association All - Stars Award : Organizations of 100 or Greater, Runner-Up
  • Communicator Award of Distinction : October 2019 Broker News
  • MarCom Awards : Gold, COVID Staycation Ideas brochure
  • MarCom Awards : Platinum, 2021 Well-being Calendar
  • Best in Biz Awards : Most Customer-Friendly Company of the Year - Medium category (Silver)
  • Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.

    VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

    PAY TRANSPARENCY NONDISCRIMINATION PROVISION

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)

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