Our mission is to make people’s lives better by providing great care and consulting. We believe that our residents and clients deserve our very best. We recognize that satisfaction with care and consulting services does not mean the same thing to everyone; therefore, it is imperative that we listen closely to our customers.

Our vision is to meet and exceed customers’ expectations. This does not happen by chance, but rather through the dedicated efforts of individuals, who day in and day out make great care and consulting their number one priority.

Our core values of hospitality, stewardship, integrity, respect, and humor, widely recognized and embraced, continue to be the driving force behind our actions as we carry out our mission and work toward our vision. It’s not only what we do but how we do it that makes us a national leader and trusted advisor to those we serve.

POSITION SUMMARY: The Administrative Coordinator is responsible for providing general office and administrative support and services to the operations, finance, quality, and people and culture departments.

ESSENTIAL ACCOUNTABILITIES:

• Serves as first point-of-contact for incoming phone calls, faxes, and visitors; determines needs and routes them to the appropriate individual. Documents and ensures appropriate and timely follow-up of any concerns.
• Sorts and delivers incoming mail and packages; coordinates UPS, USPS, FedEx, postage, and courier services as requested.
• Maintains the reception area, conference rooms, copy rooms, and kitchen areas ensuring a professional, neat appearance always.
• Manages calendars for the operations team including coordinating internal and external meetings, conference calls, and webinars.
• Orders and stocks all office and kitchen supplies on a regular basis. Continually monitors new suppliers for better selection, service, and/or pricing.
• Organizes expense receipts and submits expenses for the EVP of Operations and EVP of Quality using HDG expense report software.
• Prepares necessary food, technology, and other necessary supplies for meetings, and handles cleanup afterward.
• Generates word documents, policy manuals, presentations, and spreadsheets for staff as requested to provide timely, accurate and professional looking documents and materials.
• Provides meeting support for Senior Operations Leadership Team (SOLT), and Operations Leadership Team (OLT), and Quality Leadership Team (QLT).
• Assists with planning and coordinating of Executive Director/Operations meetings.
• Monitors Quality Hotline voicemail inbox and transcribes all incoming messages, distribute to appropriate party and ensure follow up of issue.
• Coordinates details for managed community Annual EOS meetings.
• Assists with coordination of and maintains and prepares materials for all community board meetings .
• Partners with People & Culture to coordinate orientation of new team members.
• Tracks data, key performance indicators, and metrics; prepares correspondence, documents, presentations, reports, agendas, minutes, scorecards, and dashboards using Excel and other technology platforms while maintaining HDG branding standards.
• Coordinates travel arrangements as requested.
• Tracks and maintains managed community contracts and agreements.
• Performs other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES, AND EXPERIENCE:

• Knowledge:
  • Proficiency working in applications such as Microsoft Outlook, Word, Excel, and PowerPoint.
• Skills:
  • Strong written communication skills with ability to respond to written inquiries using proper sentence structure, grammar, and language
• Abilities:
  • Great attention to detail; demonstrated ability to proofread following a comprehensive set of guidelines.
  • Ability to accurately type 50
  • Develops and maintains positive working relationships with clients, team members, contractors, and
  • Ability to manage multiple assignments at the same time, handle last minute requests, and shift priorities as needed to meet
• Experience:
  • Associate’s Degree in Business Administration or the equivalent combination of education and experience highly
  • Three to five years’ prior experience providing administrative support preferred; experience in healthcare and travel and meeting planning is a
  • Experience with office equipment including computers, copy, fax, postage machines, and phone systems preferred.

HDG Benefits include:

• 401(k) Retirement Savings
• Paid Time Off and Volunteer Time Off (VTO)
• Medical Coverage
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Dental Coverage
• Vision Coverage
• Life Insurance Plans
• Flexible Work Schedules
• Same Day Pay
• Opportunities to Work Remotely
• Maternity and Paternity Leave
• Professional Development
• Tuition Reimbursement
• Dream It, Do It Program
• Paid Disability Leave
• Long-Term Disability (LTD)
• Pet Insurance
• Pet Adoption Assistance
• Many More Supplemental Benefits

Education

• Associates or better in Business Administration or related field