Receptionist/Concierge, Monday-Friday, occasional weekend coverage

Introduction:

The Lodge at Natchez Trace is seeking a friendly and organized Receptionist/Concierge to join our team and provide excellent customer service to residents and visitors. The Receptionist/Concierge will be responsible for managing the front desk, answering and routing calls, and handling a variety of administrative tasks. The successful candidate will have strong communication and customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage the front desk, including greeting residents and visitors and directing them to the appropriate person or department
• Answer and route calls, including taking messages and transferring calls as needed
• Handle a variety of administrative tasks, such as scheduling appointments, managing mail and packages, and maintaining accurate records
• Ensure that the reception/concierge area is clean and organized at all times
• Provide excellent customer service to clients and visitors, including assisting with questions and needs
• Other duties as assigned
  
  

Qualifications:

• Minimum of 1 year of experience as a receptionist/concierge or in a customer service role
• Strong communication and customer service skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and customer relationship management systems
• Fluency in English is required; additional language skills are a plus
  
  

Perks:

• Sign-on bonus $1500
• Competitive salary
• Paid time off
• Medical, dental, and vision insurance
• 401(k) retirement plan (US only), Employer RRSP match (Canada only)
• Professional development opportunities
• Positive and supportive work environment