What are the responsibilities and job description for the Care Coordinator position at Healthcare Nursing Center?
Coordinator Job Description
Recruiting & Scheduling
Healthcare Nursing Center is a business founded and owned by a service-disabled veteran. Serving those who have sacrificed for our country is fundamental to our goals. We have worked extensively with the Department of Veteran Affairs and take pride in honoring our veterans by providing the best non-medical in-home care services.
Schedule:
This position will require you to work independently in a dedicated office space, managing your workload with minimal direct supervision.
Monday – Friday, 8:00 am – 4:30 pm, in the office (Note: This is not a Remote Position)
This position has a dual role that is responsible for:
Recruiting and hiring caregivers
Maintaining client & caregiver schedules
Responsibilities:
Responsible for acceptance of new veteran referrals and accurate data entry of client demographics, service authorization, and service needs into designated scheduling software.
Responsible for initiating contact with new clients within 24 hours of new referral and staff within one week.
Responsible for daily staffing and scheduling caregivers to maximize client-authorized hours of service to meet agency KPI metrics.
Maintains timely communication with the Director, other Coordinators, and clients with any change of condition, critical incidents, or schedule adjustments.
Discerns client services required as outlined in the service agreement, urgent requests, and care plans.
Recruit and interview new caregivers to meet the staffing needs for the assigned caseload. May be asked to attend local job fairs and participate in local recruitment activities.
Qualifications:
HS Diploma or GED Required
VA Homecare Scheduling and Recruiting experience required
Experience in AxisCare or other scheduling software systems preferred
Strong attention to detail and accuracy, excellent organizational skills with the ability to prioritize, coordinate, and simultaneously maintain multiple projects with a high level of quality and productivity
Excellent communication skills, both verbal and written
Ability to communicate at all levels of organization and work well within a team environment in support of company objectives.
Proficient computer skills required including but not limited to MS Office, MS Excel, and MS Word
Ability to deal with new tasks without the benefit of written procedures
Approachable, flexible, and adaptable to change
Compassionate, Caring, Self-Starter and a Team Player
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift 15 pounds
Benefits of working for Healthcare Nursing Center:
Our full-time office employees are eligible for additional benefits, including the following:
Health Insurance
Dental Insurance
Vision Insurance
Retirement Planning
Company Paid Life Insurance
Company Paid Long-Term Disability
Paid Time Off
Sick Time
Bonus Opportunities
Professional Development
Employee Discount Program
Healthcare Nursing Center is an equal opportunity employer and prohibits discrimination/harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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