What are the responsibilities and job description for the Customer Service Representative II position at Healthgram, Inc.?
Healthgram is seeking a dynamic and engaging member to join the team as a Customer Service Representative II. This position is our members’ go-to resource for all of their healthcare questions, whether they’re asking about a claim or need help finding a doctor. We consider our Representatives to have the most important job: helping our members stay healthy.
What the Customer Service Representative II can expect:
- Answering inbound calls from our queue to resolve issues from members
- Proactive outreach to members to educate them on their plan’s benefits
- Remind members of upcoming screenings and other appointments
- Coordinate care with members to help them find the best value facilities
What the ideal Customer Service Representative II would bring:
- Minimum two-year degree or greater
- Familiarity with healthcare and insurance terminology
- Excellent problem-solving skills
- Exceptional listening and relationship-building skills
- Strong organizational skills
- Professional phone etiquette
- Proficient with Microsoft Office Programs
- A general understanding of employer-sponsored programs is preferred, but not required
- Bilingual in written/spoken English and Spanish is a plus
Job Type: Full-time
Pay: $19.25 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Education:
- Associate (Preferred)
Experience:
- Call center: 2 years (Preferred)
Ability to Commute:
- Charlotte, NC 28217 (Preferred)
Work Location: In person
Salary : $19
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