What are the responsibilities and job description for the Patient Care Coordinator position at Heart & Vascular Partners?
As a Patient Service Representative you will be the face of our organization and have an integral part in ensuring that our patients have a positive experience. You will be an advocate for our patients, ensuring that their questions and concerns are addressed in a professional and timely manner. Your primary duties will include providing administrative support to our medical staff, handling patient inquiries and scheduling appointments. You will also assist with billing and other administrative tasks as needed. If you have a passion for providing excellent customer service and enjoy working in a fast-paced environment, this may be the perfect opportunity for you.
Candidate will be required to be in office Monday- Friday 8-430. This is NOT a remote position.
Job Responsibilities
- Welcome and greet patients in a professional and courteous manner
- .Schedule patient appointments and maintain patient schedules.
- Verify patient insurance coverage.
- Update patient medical records and insurance information.
- Collect copayments and other payments from patients.
- Answer patient inquiries and respond to requests for information.
- Process medical documentation for insurance claims.
- Maintain patient confidentiality according to HIPAA regulations.
- Process and submit refill requests to pharmacies.
- Coordinate with insurance companies to obtain prior authorizations.
- File and retrieve patient medical records.
- Contact patients to remind them of upcoming appointments.
- Assist in resolving patient inquiries and complaints.
Job Requirements
- High School Diploma or equivalent
- Strong customer service skills
- Excellent oral and written communication skills
- • Ability to effectively communicate with a diverse population
- • Ability to maintain a professional demeanor in all interactions
- • Experience working in a healthcare setting is preferred
- • Knowledge of medical terminology preferred
- • Basic knowledge of medical insurance plans and procedures
- • Ability to handle multiple tasks simultaneously and prioritize
- • Ability to maintain confidentiality of patient information
- • Ability to accurately and efficiently enter data into computer systems
