What are the responsibilities and job description for the Cafe Supervisor position at Hearth Market?
Job Title: Cafe Supervisor
Location: Hearth Market, Downtown Portsmouth, NH
About Us: Hearth Market, nestled in the heart of downtown Portsmouth, is a thriving marketplace committed to delivering an extraordinary experience for our community. In our pursuit of excellence, we are seeking a passionate and experienced individual to join our team as a Cafe Supervisor, with a specific focus on crafting exceptional coffee beverages.
Position Overview: We are in search of a dedicated Cafe Supervisor with a profound appreciation for the art of coffee making. The ideal candidate will have a strong background in crafting premium coffee drinks, along with the ability to lead a team in providing outstanding service within a fast-paced cafe environment.
Responsibilities:
- Coffee Expertise: Showcase an in-depth knowledge of coffee beans, brewing methods, and espresso preparation. Train and mentor staff to ensure consistency in the quality of our coffee offerings.
- Team Leadership: Lead and inspire the cafe team, fostering a positive and collaborative work atmosphere. Schedule your team of baristas, conduct regular training sessions to enhance barista skills and keep them informed about new coffee trends.
- Customer Service Excellence: Exceed customer expectations by delivering a personalized and memorable coffee experience. Address customer inquiries, provide recommendations, and handle any concerns with professionalism.
- Operational Management: Oversee day-to-day cafe operations related to coffee preparation, equipment maintenance, and cleanliness. Ensure adherence to health and safety standards, with a specific focus on coffee-related hygiene practices.
- Quality Control: Maintain stringent quality control measures for all coffee beverages. Regularly evaluate and refine coffee recipes to meet and exceed customer satisfaction.
- Financial Management: Assist in managing the coffee inventory, minimizing waste, and optimizing profitability. Contribute to budgeting efforts and implement cost control measures.
Qualifications:
- Proven experience in a supervisory role within a coffee-centric environment.
- Deep knowledge of coffee beans, brewing techniques, and espresso machines.
- Excellent leadership and communication skills.
- Passion for delivering exceptional customer service.
- Familiarity with health and safety regulations in a cafe setting.
- Ability to thrive in a fast-paced, customer-focused atmosphere.
- Flexibility in work schedule, including weekends and holidays.
Compensation: $20-$22/hr plus house pulled tips
How to Apply: If you are a coffee enthusiast with a knack for leadership and a passion for delivering an unparalleled coffee experience, we invite you to apply.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $20 - $22