What are the responsibilities and job description for the Software Account Executive position at Heartland Payment Systems?
Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.
Daily Responsibilities
- Outbound reach in order to mine prospects, convert leads to opportunities and close sales.
- Help advise building out the enterprise program and sales process.
- Develop compelling resources to support each customer touchpoint.
- Deliver consistent performance against quota on a monthly, quarterly, and annual basis within the SMP segment (roughly defined as customers with >5 locations and >$5M in annual gross merchant volume, including most strategically important prospects).
- Build a monthly Sales Pipeline that is at least three times what your quota is in order to support the assigned quota volume. Accomplish this through a combination of both inbound and outbound lead development. Develop partner relationships and leverage industry influencers, consultants, existing enterprise customers, and others to identify enterprise-class business opportunities
- Maintain accurate CRM documentation (in Salesforce.com). This should include active and ongoing documentation of activities, next steps, forecasting, and any information that impacts the decision-making process.
- Consistently exhibit the best-in-class solution selling approach. This includes demonstrating an understanding of the full sales life cycle and requires a strong command of both the Heartland Retail or Restaurant product and the enterprise specialty and restaurant context.
- Partner closely with Customer Success to ensure customer satisfaction throughout the lifecycle and to drive continued growth and expansion with enterprise accounts.
- Provide ongoing feedback to our product team to help shape features and product enhancements in line with enterprise account needs.
- Serve as a leader on the Sales Team by coaching, mentoring, and setting a positive example for fellow Sales Team members.
Required Qualifications
- Bachelor's degree or equivalent work experience that includes: 3 years of sales experience in a B2B environment, preferably in a SaaS solution-sales technology environment.
- 1 years’ experience in sales and/or operations with enterprise retail or restaurant clients.
- Recent restaurant industry sales experience that involves the sale of complex solutions to complex organizations.
- Strong technical aptitude.
- Ability to build relationships via phone and digital communication methods.
- Business acumen to understand how and when customers make buying decisions.
- Drive to exceed both personal and team sales goals.
- Strong negotiation skills.
- Passion for helping and supporting customers.
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Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
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