What are the responsibilities and job description for the Customer Service Rep position at Heartstone Farm?
Heartstone Farm in Dover Maine is looking for one customer service rep to join our 8 person strong team. We are located on 1225 West Main St Dover 04426. Our ideal candidate is attentive, motivated, and hard-working.
Benefits
- We offer many great benefits, including free early access to your pay through Homebase.
· Provides prompt, efficient, friendly service to all customers, wholesale and retail.
· Processes customer needs, complaints, and problems
· Maintains customer contact as needed
· Performs Order entry continuously; daily
· Manages dated orders
· Documents all Order Entry to build departmental KPI’s
· Works directly with Operations Manager to streamline Customer Order Forms and Order Entry
· Provides follow-up calls and reminds customers to place their orders
· Completes all vendor and item set-up forms
· Serves as a liaison with all the proper parties to ensure that forms are completed in their entirety and that information is accurate and up to date
· Responds to customers comments and complaints
· Inputs and communicates all sample requests, email and other forms of communication
· Communicates distribution issues to the operations manager, and follow up for resolution
· Communicates/transfers special requests and key-account issues and inquiries to Supervisor
· Obtains, learns, and maintains routing guides for key account customers
· Communicates requirements to and alerts Supervisor of any issues
Requirements:
Minimum 2 years customer service and sales experience required; Able to thrive in a fast paced, high-volume environment; Strong verbal and written communication skills; Strong analytical, organizational and follow-up skills; Ability to prioritize and manage multiple tasks; Reliable and punctual with a good work ethic; Friendly personality; Proficiency in MS Office suite. Must be able to communicate clearly and effectively with managers, and customers.
Job Type: Full-time Remote work from home (after fully trained at our Facility in Dover Foxcroft Maine
